Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
We are seeking an enthusiastic and motivated Service Manager to oversee the day-to-day management and operational delivery of a range of our busy Emergency Department and UTC. This roles will play a key part in supporting high-quality patient care, service development, performance management, and the effective use of resources across their respective specialties.
This is a challenging service manager post with a considerable amount of shop floor presence required and therefore the right candidate will be an energetic and proactive individual with previous experience within urgent and emergency care services.
The service manager will involve close collaboration with clinical, nursing and corporate colleagues to ensure safe, efficient and patient-centred services, while supporting delivery of divisional and Trust objectives.
Please note: We reserve the right to close this advert early with high interest and advise submission of applications at the earliest opportunity.
Advert
The postholder will support the General Manager & Assistant General Manager in the day-to-day operational management of the service. This role will be primarily based at one site but the postholder will be expected where required to travel and have clear visibility across all health unit sites within their remit.
Key responsibilities
To manage administrative and support teams within the service / directorate.
Deliver appraisal and mandatory training requirements for all staff within these teams.
Implement the directorate performance management systems ensuring that Trust and monitor standards are understood and adhered to and that performance reports are produced to enable service performance compliance.
Support the governance arrangements within the service/ directorate including audit, complaints, incidents, risk and health and safety.
To be responsible to the assistant general manager for financial performance relating to delegated budgets and operational performance of the service / directorate.
Deputise for the assistant general manager and represent the divisions in in meetings as required.
Support the assistant general manager in developing service development plans to align national direction/strategies and local priorities.
Working for our organisation
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Detailed job description and main responsibilities
A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.
* AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
* By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
* If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
* You must be eligible to work in the United Kingdom or meet the criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship, and these will be considered alongside all other applications. Before applying, please ensure that both you and the role meet the eligibility requirements under the UK Visas and Immigration (UKVI) points-based system to avoid disappointment. You can view this here
* If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit
* The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
* The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
* By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
* Please be aware of scams – unless specified above, we will only communicate with you via or e-mails and we will never ask you for any payments.
For further support on submitting an application please refer to the NLPSS Applicant Toolkit:
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
* Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
* Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
* Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.