Overview
ROLE: Branch Supervisor
HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday rota
SALARY: £28,740 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £33,540 per year
BASE: Site Based
Employer: Eurocell, a stock market listed plc and a market leader for uPVC products within the building industry. They emphasize that their people are a key asset and seek team players to grow with the business.
Role context
We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Trade Branch Supervisors are hands-on and lead by example to deliver customer service and operational standards, develop strong customer relationships, and drive sales and market share.
Our Trade Branch Network offers a range of benefits and aims to support work/life balance, including a Christmas shutdown, occasional Saturdays on a rota, no Sunday opening, and evening close times.
Responsibilities
* Lead day-to-day branch operations in collaboration with the Branch Manager
* Provide exceptional customer service and support to new and existing customers
* Maintain excellence in customer service, operational standards and achievement of branch sales targets
* Support delivery of sales targets while developing and maintaining positive customer relationships
* Assist with delivery of branch operations and support Branch colleagues as required
* Support the Branch Manager to ensure timely completion of actions by the team
* Ensure team compliance with Health and Safety and company policies
* Undertake stocktakes and audits
* Maintain maintenance records for Branch vehicles
* Conduct branch housekeeping for front of house, warehousing and merchanting
Requirements
* Passion and energy to deliver exceptional customer service and achieve business targets
* Hands-on, customer-focused approach with confidence to engage with customers and prospective customers
* Commercial mindset to drive sales and maximise margins
* Good organisational skills, ability to prioritise and use initiative
* Confident IT user with MS Office and industry software (e.g., SAP)
* Full and valid driving licence essential; FLT licence could be an advantage
* Ability to cover for the Branch Manager when required
* Experience with stock takes a distinct advantage; experience in a trade/builders merchant/retail/glazing/uPVC environment could be an advantage
* Comfortable working in a small team and, on occasion, alone
What we offer
* Competitive basic salary
* Excellent monthly bonus scheme
* 23-25 days holiday plus statutory holidays (normally around 33 days in total)
* Free Healthcare plan for all employees
* Enhanced Maternity and Paternity benefits
* Free Life Assurance Plan of 3x annual salary
* Option to join Eurocell Share Save Scheme
* Company Pension Plan
* Employee discount on Eurocell products and discounts with well-known retailers
* Training and career development opportunities
* Care First Employee Assistance Programme (24/7 confidential support)
* Colleague Referral Programme
Location: Burnley, England, United Kingdom
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