About NE-Help
NE-Help provides high-quality supported and semi-independent living accommodation for Care Leavers. Our passionate and experienced team is dedicated to meeting the needs of even the most hard-to-reach individuals. Through a creative and person-centred approach, we work in close partnership with local authorities and professionals to deliver tailored support packages. Our services are grounded in the values of dignity and respect, ensuring that every young person receives the care and guidance they need to thrive.
Role Purpose
We provide accommodation and bespoke support for young people aged 16–18 within our supported housing provisions. Our teams operate in line with robust policies, procedures, and local Pathway guidelines to ensure the highest quality of care.
As a Support Worker, you will deliver flexible, person-centred support that empowers young people to build independence and transition into adulthood or independent accommodation. You will manage a caseload and carry out detailed Needs and Risk Assessments, using these to develop and implement personalised support plans.
Working under the direction of the Registered Manager, you will play a vital role in providing hands-on support to the young people residing in our homes.
Key Responsibilities
* Monitor the premises to ensure a safe and secure environment, including regular room and welfare checks.
* Ensure visitor protocols are followed for safe entry and exit.
* Respond to emergencies including fire safety incidents and administer first aid when required.
* Report and respond to any safeguarding concerns in accordance with policy.
* Provide emotional support and crisis intervention when residents experience distress.
* Promote independence while offering appropriate levels of support.
* Maintain the cleanliness and order of communal areas; report any maintenance issues promptly.
* Accurately log all incidents, observations, and interactions in daily reports.
* Ensure effective communication by handing over key information to day staff.
* Maintain confidentiality and uphold safeguarding principles at all times.
* Manage disputes or disturbances during the night using de-escalation strategies; involve emergency services when necessary.
Experience and Skills Required
* Demonstrated experience working with vulnerable young people and a clear understanding of the principles of Every Child Matters.
* Strong knowledge of best practices for supporting individuals with a range of needs including mental health, substance misuse, physical/emotional health, gang affiliation, offending behaviour, and antisocial tendencies.
* Experience working in high-pressure environments with individuals who present complex and challenging behaviours.
* Skilled in risk and needs assessment and the creation of goal-oriented, dynamic support plans.
* Ability to engage and build rapport with hard-to-reach young people.
* Understanding of what constitutes a high-quality, outcomes-focused service for young people.
* Knowledge of strategies to develop life skills and promote meaningful engagement.
* Strong awareness of the unique challenges faced by looked-after children in residential care settings.
* Flexibility to work across a rolling rota, including weekends and evenings.
* Sound literacy, numeracy, and IT skills to assist young people with benefits, budgeting, and to complete administrative tasks (e.g. keywork notes, letters, minutes).
Additional Information
* Please note: We do not offer sponsorship for this role.
Job Type: Full-time
Salary: £26,000 per annum
Benefits:
* Casual dress
* Company events
Work Location: On-site / In person
Job Type: Full-time
Pay: £26,000.00 per year
Language:
* English (required)
Work Location: In person