We are working with the UK’s leading pump solutions business seeking an experienced Hire Manager to take ownership of day to day hire operations within a busy branch environment in Wishaw. This role is central to the smooth running of the branch, coordinating equipment movements, managing hire requests, maintaining accurate records, and ensuring customers receive a first class service every time. It suits a confident Hire Manager who thrives in a fast paced environment and can balance logistics, commercial decisions and customer engagement with ease. Key Duties and Responsibilities * Oversee logistics and transport scheduling, ensuring deliveries meet customer requirements and equipment is collected within agreed timeframes * Maintain accurate contract documentation and system records, replacing in lieu contracts immediately * Review all re hires and identify opportunities to replace equipment, liaising with the Branch Manager and Central Workshop * Lead the Hire Team in completing day books and transport books, ensuring all follow ups are actioned * Negotiate hire rates within company pricing structures and discount policies * Maintain accurate stock information so the branch can meet all hire demands * Work closely with operational teams across the area to coordinate resources and avoid duplication * Raise correct charges for damages and losses, liaising with customers and ensuring documentation is completed for finance * Pass all sales leads to the Sales Team and complete outbound calls to dormant accounts * Provide consistently positive customer service, building strong relationships and gathering feedback * Contribute ideas for business development and support branch and area profitability reviews * Ensure all SHEQ procedures are followed and accurate monthly asset checks are completed Skills and Experience Required * Background in a Management or Supervisory role, within a hire desk or a similar environment * Demonstrable experience managing a busy hire desk with high volumes and tight deadlines * Experience within logistics, construction or water utilities is beneficial * Confident user of hire systems and software packages, with strong MS Office skills * Self motivated with the ability to work independently and manage shifting priorities * Strong organisational ability, able to respond quickly to changing hire needs * Excellent communication and customer handling skills, remaining calm under pressure * Strong negotiation and influencing ability with confidence to upsell or advise customers * Understanding of pump products and hire solutions is advantageous Summary Position: Hire Manager Location: Wishaw Duration: Permanent Salary: £40,000 to £46,000 including bonus and benefits Start: Notice dependent This is an excellent opportunity for a driven Hire Manager to take the lead within a high performing branch and play a key role in operational delivery and customer satisfaction. Apply now or contact the Kiota team for more details