Working Pattern
Week 1
Monday: 13:45–18:30
Tuesday: 13:00–20:00
Saturday: 13:45–18:30
Week 2
Sunday: 13:15–18:00
Monday: 13:45–18:30
Tuesday: 13:30–20:00
Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.
You'll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
1. At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.
2. You’ll confidently manage demand, keeping our shelves full and our customers impressed.
3. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
4. Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.
5. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.
This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day.
Are you ready for it? Take Your Marks and apply today.
Purpose
6. To deliver a great shopping experience for their customers, putting customers before task every time
7. Champion new ways of working within stores through an open mindset and positive attitude
8. Complete tasks and processes that deliver ‘best in town’ standards
9. Serve and sell across all channels brilliantly well
10. Be the voice of our customer to help us continually improve
Key Accountabilities
11. Serve our customers efficiently and brilliantly well – on the shop floor and at service points
12. Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
13. Skilled to utilise all digital tools and communication channels to do the job
14. Share customer and colleague feedback to help us do things better
15. Share knowledge and experience with colleagues to support others in building skill and confidence
16. Own their own learning & development and proactively access digital learning solutions
17. Know the daily sales targets, priorities, promotions & selling opportunities
18. Have great product knowledge to sell and recommend our products and services
19. Proactively engage with customers to understand their needs and make recommendations
20. Understand the store priorities and their part to play
21. Complete tasks with pace and in line with SOPs
22. Minimise cost and waste through good process practice
23. Follow safe and legal working practices
Key Capabilities
24. Understands how M&S operates,it’s strategy, future and the role they play
25. Committed to delivering excellent work fast with great attention to detail
26. Open to and acts on feedback, asking for this regularly
27. Sets performance objectives for self in conjunction with line manager and in line with business plans
28. Takes accountability for planning and managing own work efficiently to ensure objectives are met
29. Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
30. Effective at communicating their intentions to others; ensures communication is clear and simple
31. In control of their own reactions and considers how to share their perspective to create better reaction for team
32. Copes well with change and work challenges and recovers quickly from its impact
33. Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
34. Contributing to store sales and cost control
35. Work across the store to get things done right first time within timescales
36. Comprehensive knowledge of customer shopping channels
37. Good level of product knowledge and services across the store
38. Up to date knowledge of the commercial operation and brilliant basics
39. Good level of digital capability and use of digital tools and applications
40. Understand customer needs and spot selling opportunities
41. Adapting to change
42. Good Knowledge of VM principles
Key Relationships and Stakeholders
43. Customers
44. Colleagues
45. Store Leadership
46. BIG