Job Description
Location: Healix Group, Healix House, Esher Green
About Healix
At Healix, we safeguard people’s health and wellbeing worldwide by providing 24/7 travel risk management, medical assistance, and claims services.
Role Overview
Senior escalation point for complex travel and medical claims, ensuring fair and accurate outcomes.
Key Responsibilities
* Act as primary escalation point for complex and high‑value claims.
* Provide clear case direction, decision rationale, and reserving for challenging cases.
* Manage cases involving high‑risk scenarios, high‑cost regions, complex medical conditions and repatriations.
* Review and approve write‑offs and escalations with clear recommendations.
* Identify and pursue recovery opportunities.
* Ensure decisions align with policy terms, CIDRA, and regulatory expectations.
* Support complaint handling and resolution.
* Contribute to continuous improvement of claims processes.
* Build strong relationships with internal and external stakeholders.
* Share insights and expertise to support wider teams and business performance.
Qualifications
* Proven experience in travel or medical insurance claims.
* Experience managing complex, high‑value, high‑risk cases.
* Strong decision‑making skills under pressure.
* Ability to prioritise in time‑critical situations.
* Excellent stakeholder management across multiple teams and external partners.
* Experience in complaints handling and resolution.
* Knowledge of medical repatriations, cost containment, CIDRA and regulatory frameworks.
* Highly organised and capable of managing multiple priorities.
Benefits
* Work on meaningful, real‑world cases with global impact.
* Collaborative, expert‑led environment.
* Opportunities for professional development.
* Exposure to international cases and stakeholders.
Apply
To apply, submit your application before Friday, 26 June 2026.
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