Planning Administrator Are you looking for a Planning Administrator role? Interested in working for a leading Housing Contractor? VANRATH are recruiting a Planning Administrator to work for a well-respected Property Services Contractor, based in Omagh, Northern Ireland. Remuneration: £Competitive package Package Includes: Employee Perks & Discounts Life Assurance Industry leading health & wellbeing programme Healthcare Cash Plan Long service awards Great opportunities for learning & development Client: Our client is a well-respected Property Services Contractor that have been operating for approximately 50 years. They specialise in property alterations and modifications, damage restoration and maintenance projects. They work with Social and Private Housing clients, Property Management Companies, Care Homes, Schools, Councils and Commercial Buildings. Overview of Role: Responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and close liaison with all stakeholders in the business and assist daily in managing targets and workflows effectively. Key Responsibilities: Be the initial point of contact for tenants for urgent, routine and adaption works Scheduling customer appointments and creating events Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability Raising survey events on new COTs, Adaptions and Response jobs Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly Liaise with administration team, supervisor and management to answer queries and review works in progress Liaise daily with client district maintenance officers/administrators Monitoring of required completion dates, ensuring they are meet, or extension requested were required Dealing with queries and complaint resolution Maintaining standards and processes to reach KPI targets. Support other planning areas when required as part of a cross-functional team environment Prioritise customer orders by due date to support the company in meeting target deadline KPI Escalate issues promptly to management and help resolve problems in a timely fashion To perform the job in accordance with the company's policies and procedures, especially the Equal Opportunities and Dignity at Work Policy The Ideal Person: IT literate, proficient in Microsoft Office Previous experience of scheduling / logistics Experience in customer service and customer excellence Experience operating within the construction industry with a focus toward housing maintenance Excellent communication skills with the ability to manage client relationships Strong planning and organisation skills Ability to work on own initiative and as part of a cross functional team Ability to work accurately under pressure and meet deadlines & targets Good understanding of operating costs and productivity levels Knowledge of construction and the skills off the team members Good customer service/customer care skills The ability to deal with the unexpected and good problem-solving skills For further information on this opportunity, or any other position, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence. Hands down, this has been the most impressive recruitment firm I've partnered with. Robbie Lemon showed outstanding professionalism, warmth, and commitment from beginning to end. He genuinely listened to what I was looking for and successfully matched me with a role that suited me perfectly. His attention to detail, quick responses, and friendly manner made the entire experience seamless. I genuinely can't praise him enough-if you want a recruiter who actually delivers, Robbie truly stands out. I'm incredibly grateful for the effort and care he put in. Over the years, this organisation has supported me in finding employment multiple times, and the quality of service has never fallen short. I've reached a point where I can reach out to Daniel Morgan directly, knowing he'll identify opportunities that align with both my career ambitions and personal lifestyle. Every position I've interviewed for through Vanrath has resulted in an offer, which really highlights how effectively they pair candidates with the right employers. A massive thank you to Dan for his ongoing dedication and reliability. From the initial conversation to the final outcome, the experience was first-class. Chanel proved to be incredibly supportive, forward-thinking, and responsive throughout. With her advice and encouragement, I landed a stronger position with a clear improvement in salary. I wouldn't hesitate to recommend Vanrath and their exceptional consultants to anyone looking to take the next step or move forward in their career. I wholeheartedly endorse this agency thanks to the speed, professionalism, and genuine care shown by the team. I worked closely with Chris, who repeatedly exceeded expectations at every stage. His clear and consistent communication before and after interviews was invaluable, giving me real insight into what employers were seeking and allowing me to prepare with confidence. That level of guidance can be the deciding factor between an offer and a rejection-and Chris nailed it. Skills: Planner Coordinator Planning Admin Administrator Admin Coordinator Benefits: package