Tesco Belfast, Northern Ireland, United Kingdom
Our Shift Leader rate of pay starts from £14.76 an hour. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours a week. You can also work fewer hours (minimum of 12).
Customers are at the heart of everything we do.
About the role
The store team works fast-paced, delivering a clean, well‑stocked store that exceeds customer expectations. All store opening and closing responsibilities are part of this role.
Responsibilities
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
* Be there for customers, listening to them and ensuring they leave with what they came for.
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
* Guide and support your colleagues in‑store, ensuring the store stays a safe place to work and shop.
* Maintain a great understanding of store performance, and assist managers in delivering actions that improve store running.
* Lead from the front, setting a great example for colleagues in everything you do.
* Coordinate the store team to deliver an easy, fuss‑free shopping experience for customers.
* Support your colleagues, ensuring they deliver daily priorities and take regular breaks.
* Open and close the store, completing duty cover and ensuring all decisions are made correctly for safety.
* Be the go‑to person for colleagues in absence of your Manager for day‑to‑day queries.
* Keep the team well‑informed and up to speed on any communications, changes or updates.
* Support managers to coordinate seasonal, community and charity events.
* Contribute to a great team atmosphere, inclusive of everyone.
* Provide great customer service, listening and putting customers first.
* Keep knowledgeable about store performance and look for ways to simplify operations.
* Coordinate store improvements and remove obstacles to great service.
* Follow health and safety routines and procedures, ensuring colleagues also follow them.
* Recognise and celebrate colleagues providing great service.
Qualifications
* Be a great role model, always giving thoughtful customer service that meets every customer's needs.
* Build strong, long‑lasting relationships with colleagues for a positive and inclusive team atmosphere.
* Communicate clearly, using a variety of methods to keep the team well‑informed and up to date.
* Take the lead, overseeing the store in the absence of your Manager.
* Make good decisions, remaining flexible and comfortable handling change for customers and colleagues.
* Be motivating, inspiring the team to deliver beyond expectations.
* Be curious, always looking for ideas and opportunities to serve customers, communities and planet better.
Benefits
* Holiday starting at 20 days plus personal day, rising to 22 days after 12 months (plus bank holidays).
* Request flexible working from day one.
* Get 10% off and 15% at pay day weekends – save up to £2,000 a year with Colleague Clubcard.
* Access to free wellbeing services.
* Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5 %.
* Benefits to suit you – from discounts and shares to cycle‑to‑work schemes.
* Uniform provided and policies to support you for all life moments.
* Access to our colleague networks, providing a space to come together from a range of backgrounds.
Availability Window
* Sunday: 08:00 – 17:00
* Monday: 06:00 – 15:00
* Tuesday: 10:00 – 19:00
* Wednesday: 13:15 – 22:15
* Thursday: 07:00 – 16:00
* Friday: 06:00 – 15:00
* Saturday: 13:15 – 22:15
Please note you must be 18 or over to apply for this role.
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