Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - We are thrilled to have been recently crowned the ‘Best Pub Employer’ for 2025 at The Publican Awards!
As an Openings Manager, you will play a key role in launching new restaurants, setting the tone from day one. You are an experienced senior manager passionate about maintaining high operational standards and fostering a positive, empowering culture. Working closely with stakeholders, you will ensure each new Smokehouse opens with energy, consistency, and purpose—delivering an exceptional experience for teams and guests alike.
Responsibilities & deliverables:
Team:
* Actively train and coach new teams, including management.
* Lead by example during the initial weeks of trading to meet required standards within the timeline.
* Support the recruitment of new team members alongside the Openings Operations Manager and people team.
* Assist in managing and mentoring support teams.
* Promote our culture and values with a positive attitude.
Guests:
* Guide new team members in fostering community spirit among staff and guests.
* Monitor guest experience and feedback, implementing improvements as needed.
* Use Southern Hospitality to WOW and thrill guests.
* Continuously enhance operational processes for better guest experiences.
* Create inviting, friendly environments in our restaurants daily.
Restaurants:
* Support the management of multiple timelines and tasks.
* Achieve KPIs for openings and early trading weeks.
* Ensure a smooth handover to the management team with all goals met.
* Conduct post-opening analyses to improve future openings.
* Plan for contingencies proactively.
* Drive NPS scores within restaurants for continuous improvement.
Thank Yous & Benefits:
* Up to £43,000 per year including Tip Jar!
* Training & progression through our Hickory’s Training Academy.
* Qualifications up to A-Level & Degree level.
* Annual birthday reward meal for you and friends.
* Free shift meals and drinks.
* Christmas Day off every year.
* Paid special occasions (weddings, first days at school, etc.).
* 25% discount for you and 5 friends (rising to 50%).
* Road trips and enrichment opportunities.
* Wellbeing support and 24-hour wellness access.
* Work-life balance management through our Red Zone.
* Team social events and annual party.
* Fundraising activities for Cash For Kids.
* Referral scheme up to £500.
If you're interested or want to learn more, click ‘apply’ now and speak with your GM or Area Manager. Join us on this roadtrip to the future of Hickory’s!
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