Description
JOB TITLE: Tech Bar Team lead
SALARY: £43,803 - £48,670
LOCATION: Leeds Wellington Place
HOURS: Full-time
WORKING PATTERN: 5 days a week on-site. This role is primarily based in Leeds with flexibility to manage other close locations as the need arises.
About this opportunity
An excellent opportunity has arisen to join Modern Workplace, specifically in leading our Leeds Tech Bar. We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work. This is a full-time role located at our Leeds Tech Bar, at Wellington Place where the work will involve spending 5 days a week on-sitewith flexibility to manage other close locations as the need arises.
This is a role that requires you to be not only technically skilled but also demands strong logistic skills in managing our Leeds Tech Bar and the underlying processes that allows it to run smoothly.
Key Responsibilities
1. Deliver outstanding customer service and technical assistance.
2. Act as a point of technical expertise within your Tech Bar hub location.
3. Train and mentor junior IT staff on technical support and best practices.
4. Support day-to-day management of your Tech Bar team, ensuring SLAs and important metrics are met.
5. Utilise ServiceNow to analyse impact of the Tech Bar service, ensure all TB services are correctly processed, and any local procedures are adhered to.
6. Identify and address service gaps or process inefficiencies, collaborating with line management and other TB leads on implementing improvements.
7. Effectively communicate (both verbally and in writing) with customers and technical teams
About us
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.
What you'll need
8. Experience of working on an enterprise-scale Technical Support desk, ideally face to face.
9. Knowledge of Microsoft Entra ID & Microsoft Intune (Endpoint Manager).
10. Ability to work independently and as part of a team.
11. In-depth knowledge of Windows 11 OS.
12. Hands-on experience supporting Apple OS (up to Sequoia).
13. Knowledge and troubleshooting experience of Microsoft365.
14. Previous use of ServiceNow for incident management
15. Knowledge of Smartphone technology (Samsung/iPhone), especially with regards to Mobile Application Manager and Microsoft Authenticator.
16. Experience with JAMF, the chosen MDM solution for Apple devices.
17. Knowledge of ITIL or other IT service management frameworks.
18. Knowledge of Azure Virtual Desktop (AVD) technologies and experience supporting Experience in supporting colleagues both at home and in the office.
19. Experience of managing a team and mentoring colleagues.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
20. A generous pension contribution of up to 15%
21. An annual bonus award, subject to Group performance
22. Share schemes including free shares
23. Benefits you can adapt to your lifestyle, such as discounted shopping
24. 28 days’ holiday, with bank holidays on top
25. A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.