Are you a dynamic professional with a flair for managing reservations and events? Valor Hotels is looking for a Reservations and Events Manager to join our team. This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events that exceed our clients' expectations.
Responsibilities
* Ensure that all business on the books is robust and accurate by adhering to company processes and procedures (Business Accuracy).
* Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business (System Management).
* Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers (Pricing Strategies).
* Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights (Competitor Analysis).
* Conduct appointments and showrounds to highlight the hotel's features and services to potential clients (Hotel Showrounds).
* Be commercially aware, considering total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions (Commercial Awareness).
* Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability (Compliance).
Qualifications
* Proven experience in reservations, events management, or a similar role.
* Strong communication and customer service skills.
* Detail‑oriented with excellent organizational abilities.
* Knowledge of revenue management and pricing strategies.
* Ability to analyze market data and competitor information.Experience in the hotel or hospitality industry preferred.
* Strong leadership skills with the ability to inspire and motivate a team.
Benefits and Career Development
* A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
* Access to our Employee Assistance Programme, providing free confidential advice 24/7, for you and your family.
* Healthcare Cash Plan options – from just 5 per month.
* Fully funded apprenticeship programmes.
* Internal development programmes, designed to support you as you grow within your role.
* Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
* Exclusive discounts for you, your friends and family.
* Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty.
* Access to high‑street discounts on a range of shops, experiences and more.
* Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
* Generous refer‑a‑friend bonuses, starting at 250.
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