Time left to apply End Date: September 30, 2025 (30+ days left to apply)
job requisition id JR10008952
Lead a High-Performing Team at the Heart of Our Logistics Operation
Are you ready to lead a high-impact team at the core of our logistics operations? While your focus will be on specific product lines, you'll be working within a wider business that delivers aggregates, asphalt, cement, and readymix across the region. We’re looking for a proactive and people-focused Customer Service Lead to guide a regional team that helps keep customers moving—and critical materials flowing.
At Heidelberg Materials, we don’t just supply construction materials—we help build the foundations of the future. As Customer Service Lead, you’ll play a key role in keeping operations smooth, customers satisfied, and deliveries on track across a dynamic and fast-moving environment.
What You'll Be Doing
Leading and supporting a regional team responsible for coordinating customer service and delivery activities
Overseeing daily logistics operations: managing incoming orders, monitoring delivery schedules, and ensuring accurate, on-time fulfilment
Handling customer escalations and working closely with transport, commercial, and plant teams to resolve issues quickly
Tracking team performance against logistics KPIs such as delivery time compliance, loads per day, and cost per tonne
Encouraging continuous improvement, promoting digital tools, and streamlining processes to enhance service and efficiency
Supporting recruitment, onboarding, and training for new team members
Embedding a customer-first culture with a focus on proactive communication and issue resolution
About You
You’re a strong team leader with experience in logistics, transport, or supply chain, and a track record of delivering excellent service through people. You understand the operational pressures that come with time-sensitive deliveries, and you’re confident managing teams, solving problems, and keeping performance on track.
You’ll thrive in this role if you enjoy leading from the front, making fast, informed decisions, and bringing structure to a fast-paced environment.
We’re looking for someone who:
Has proven experience in a customer service leadership role—ideally in logistics, transport, readymix, cement, or aggregates
Understands how to manage delivery flows and coordinate effectively across teams
Is confident using logistics systems (SAP or similar) and Microsoft Office tools
Uses data and KPIs to drive improvements and support decisions
Communicates clearly, motivates others, and thrives under pressure
Brings strong problem-solving and organisational skills
Why Join Us in Syston?
At Heidelberg Materials in Syston, we’re proud to be at the core of the construction industry – quite literally laying the foundations for homes, schools, hospitals, and more. You’ll be joining a supportive, close-knit team where your decisions matter and your voice is heard.
Here’s what we offer:
A competitive salary and comprehensive benefits
The chance to work in a high-impact, central role
Real career progression in a global company a culture that values teamwork, initiative, and doing the right thing
a fast-paced, dynamic environment where no two days are the same
Ready to take control of the day and make an impact where it counts?
Apply now and become a key player in our success story.
Heidelberg Materials – shaping tomorrow, delivering today.
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