About the Role:We are seeking a dynamic Product Transformation Manager to spearhead the commercial transformation of our Item Publishing process. This role is pivotal in maximizing the return on investment (ROI) and adoption of our core NEOS platform. You will be responsible for commercially prioritising the NEOS roadmap, translating the complex requirements of our internal Product Teams and external Total Platform Clients into actionable plans. A key focus will be defining, monitoring, and reporting on the commercial benefits and ROI delivered by new feature rollouts, revolutionising our publishing reporting with commercial trading stats. A critical component of this role is to champion and drive the strategic expansion of AI and automation across the item publishing workflow. This includes advancing our use of AI in attribution, product copy creation, 360 imagery and the automated creation of detailed shots. You will have direct line management responsibility for a specialist focused on this AI transformation. Finally, you will be accountable for large-scale user enablement, partnering with our L&D department to provide training and documentation for approximately 500 Product Team members and Total Platform Clients. You will also act as the deputy for the Product Content and Transformation Business Manager.Key Responsibilities: Commercial Strategy & Roadmap Ownership: Stakeholder Management AI, Automation & Digital Transformation Team Leadership & People Management Training & Enablement About you: To succeed in this role, you will be a strategic leader with a strong commercial and technical background. You are: An Experienced Leader: You have a proven track record in team leadership and direct line management, with experience in performance management, goal setting, feedback and motivating a collaborative environment. A Commercial Strategist: You excel at identifying and driving commercial optimisation opportunities. You are skilled in assessing sales performance and onsite metrics to produce high-impact analysis and reporting. An Expert Stakeholder Manager: You possess strong verbal and written communication skills, with the ability to present findings and collaborate cross-functionally with Product, eCommerce and development teams. A Technical & Process-Oriented Innovator: You have a deep understanding of e-commerce platforms, URL taxonomy, and product attribute systems. You are passionate about data integrity, visual optimisation, and, crucially, identifying and implementing ways to leverage AI and automation to drive new ways of working. A Resilient Problem-Solver: You are comfortable setting and upholding KPIs, managing incidents for live site issues, and identifying areas for continuous improvement and efficiency.LI-LE1LI-Hybrid