About the roleUsing people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, Gift Aid capture, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop attractive. You will have responsibility for all aspects of the business after full induction training.You'll beMaximise the revenue from the shop, through sales from donated and new goodsEnsure the team delivers high standards of customer serviceEnsure Gift Aid is captured at every opportunity to maximise incomeManage the shop in line with budgeted targets and retail KPIs and monitor the shop's performance against those targetsInitiate and implement sales promotions, stock generation activities and income from new goodsEstablish and encourage a safe environment that embraces new ideas and creativityAchieve the highest standards of merchandising and shop layoutHelp to recruit and retain great staff and volunteers and to help them reach their full potential through training and personal developmentEnsure the shop operates in line with retail policies and proceduresPLEASE SEE JOB DESCRIPTION FOR FULL KEY RESPONSIBILITIES AND CRITERIA.About usSouthern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce. St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.Chestnut Tree House is the children's hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.BenefitsCompany pension scheme or NHS pension scheme for eligible employeesUp to 35 days' annual leave inclusive of bank holidaysOn-site education support and study leave opportunitiesOption to access Medicash and cover your everyday cost of healthcare for lessFree parking, subsidised meals and various social activitiesCorporate rate gym membership, discounts with local complementary therapies and Blue Light CardEmployee Assistance ProgrammeDeath in ServiceWe warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.Artificial intelligence (AI)Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.Before you submit an application, we will ask you to confirm the information you provide is true and accurate. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.