Job Title: ServiceNow CMDB Consultant
Job Summary
The ServiceNow CMDB Consultant is responsible for the design, implementation, configuration, and ongoing optimization of the ServiceNow Configuration Management Database (CMDB). This role ensures accurate, reliable, and actionable configuration data to support IT Service Management (ITSM), IT Operations Management (ITOM), Asset Management, and broader enterprise service workflows.
The consultant works closely with stakeholders across IT, security, and operations to define data models, governance, and processes that align with business objectives and industry best practices.
Key Responsibilities
CMDB Design & Implementation
Design and implement CMDB data models aligned with business and technical requirements
Configure CI classes, attributes, relationships, and reconciliation rules
Implement and maintain CMDB Health Dashboards (Completeness, Correctness, Compliance)
Define and enforce CMDB governance, policies, and standards
Discovery & Data Integration
Configure and manage ServiceNow Discovery and Service Mapping
Integrate CMDB with third-party systems (eg, SCCM, AWS, Azure, monitoring tools)
Ensure accurate data population through automated and manual data sources
Manage identification and reconciliation (IRE) rules
Optimization & Continuous Improvement
Analyze CMDB health me...