What's the job?
1. Providing tailored responses to data requests and/or data complaints and resolving Data Subject concerns on complex matters including, where required, engagement with other teams/stakeholders to resolve and manage customer needs.
2. Working independently on day-to-day caseload, carrying out investigations with relevant business stakeholders and resolving any specific problems that arise.
3. Proactively working with the stakeholders to identify key trends and supporting the Senior Data Protection
4. Responsible for the management of B&Q’s Data Protection mailbox including appropriate allocation to team members, this includes assessing risk and complexity of request using expertise in Data Protection law.
5. Ensuring deadlines are met and workload is prioritised in the right way.
6. Liaising with Data Subjects and their representatives on complex data requests and complaints.
7. Managing instruction of external expert legal advice. Interpreting and implementing the legal advice and being prepared to challenge where necessary. Managing external legal spend.
8. Supporting with DPIAs.
9. Manager in implementing and driving change.
10. Ensuring follow-up actions on regulatory and complaint matters are completed, working with relevant stakeholders across all functions as appropriate.
11. Leading on Regulatory matters and liaising with the Regulator where required.
12. Responsible for advising stakeholders and independently making decisions on legal risk on a range of data breaches. Notifying key stakeholders where required and taking the appropriate steps.
13. Responsible for regularly monitoring data numbers and running reports.
14. Identifying any key trends within the reporting to make improvements to our policies and processes and general data protection compliance.
15. Mentoring and developing the Data Protection Assistants, to build their skills, this may include occasional travel to Europe.
16. Identifying issues within our policies and processes and managing legal risk or leading on related projects accordingly.
What we need:
17. Relevant legal data protection experience/knowledge
18. Experience in dealing with contentious consumer matters including communicating with customers (both written and verbal)
19. Experience in dealing with high volume caseloads
20. Organisation, accuracy and eye for detail
21. High quality drafting skills
22. Commercial awareness and pragmatism
What's in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact for any recruitment adjustments.