Job overview
We have an exciting opportunity for a 12 month fixed term full-time Booking Co-ordinator to join the Admin Hub for the Children and Young People's (CYP) Services. The CYP Admin Hub provides support for services working with children, young people and their families in the community including community paediatrics, integrated therapies, school nursing, health visiting and the immunisations team. We are looking for an enthusiastic and motivated individual who wants to make a difference to the lives of children and young people in Buckinghamshire.
Based in Amersham the position will provide high quality administrative support mainly to the Health Visiting services.
Main duties of the job
The successful candidate will be a team player as well as being able to work independently and use their initiative to resolve challenges. Good communication skills are essential as the role involves liaison with a wide range of people including clinical staff, parents, schools and other external organisations. Previous administration experience along with excellent IT and organisational skills are required. The role will involve working with confidential information and dealing with sensitive issues so a knowledge of data protection and safeguarding would be an advantage. Although NHS experience is preferred full training will be provided alongside opportunities for personal development.
1. To work in support of the Health Visiting team, as part of a team to coordinate the patient journey from referral through to discharge.
2. To provide an excellent service to patients, their relatives and carers.
3. To provide a comprehensive administration, booking and appointment service and ensure compliance with waiting time targets.
4. The CYP Admin Hub offers a friendly, supportive working environment along with flexible and varied working opportunities. Clinical, operational and administrative staff work closely together to provide positive outcomes for the children, young people and families accessing our services.
Working for our organisation
What does Buckinghamshire Healthcare NHS Trust offer you?
5. As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
6. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
7. We provide a range of health and wellbeing services to promote a healthy, happy workforce
Why work for us?
8. We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
9. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
10. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve
What do we stand for?
11. Our vision is to provide outstanding care, support healthy communities and be a great place to work.
12. Our mission is to provide personal and compassionate care every time.
13. Our CARE values are collaborate, aspire, respect and enable.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
14. GCSE Grade C or above/equivalent in English Language
15. Computer Literate
Desirable criteria
16. Customer care course or equivalent
EXPERIENCE
Essential criteria
17. Relevant administration experience within an office environment
18. Experience maintaining a database/booking system
Desirable criteria
19. NHS experience
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
20. Clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary team, patients and carers.
21. Aware of Confidentiality code of practice and Data Protection Act 2018 in relation to patients and staff.
22. Able to work under pressure and deal with conflict situations to an amicable conclusion.
23. Flexible working attitude in order to be multi skilled in different areas of the service.
24. Ensure punctuality and reliability of self to ensure good relationship within team environment.
25. Experience of working as a member of a team
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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