Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
Recruitment Day Details
Location: Glovers House, Glovers End, Bexhill-On-Sea, East Sussex, TN39 5ES
Date: 06th May - The job will start June the 1st 2026
Time: 9:30 AM
This engaging day will give you an inside look at life at Park Holidays UK while allowing us to get to know you and your unique skills.
What to Expect on the Day 9:30 AM - Arrival:
Check-in, complete paperwork, and pick up your name badge. Be sure to bring your Right to Work documentation.
9:45 AM - Welcome & Introduction: Get an overview of Park Holidays UK's mission and values, plus a brief video about our team, culture, and exciting guest-first approach.
10 AM - Recruitment Activities Begin:
Guest Interaction Role Play
Show your skills in a one-to-one, 10-15 minutes guest scenario. You’ll handle up to two questions, demonstrating your responsiveness and professionalism in a real-life context.
Brief Interview
Enjoy a relaxed, 10-15 minutes conversation with our hiring manager to discuss your experience and excitement for the role.
Each activity will last about 15 minutes as you rotate through the different sessions.
Job Summary
We are seeking a motivated and customer-focused Contact Centre Advisor to join our team. The successful candidate will be responsible for delivering excellent customer service, handling inbound and outbound calls, and liaising with park staff to ensure our customers' needs are met.
Job Duties
* Answer inbound calls and assist customers with specific needs.
* Build customer interest in the services and products offered by Park Holidays.
* Provide customer service of the highest level.
* Make outbound calls to collect balances and follow up on general requests.
* Liaise with park staff on a day-to-day basis.
* Visit parks to ensure your knowledge base is constantly updated.
* Review and provide constructive feedback on marketing material.
* Work in compliance with General Data Protection Regulations (GDPR) and Payment Card Industry Data Security Standard (PCI DSS) requirements.
* Deliver training to new and current Advisors, when required.
* Attend relevant training courses as recommended by your Line Manager or the Company.
Requirements
* Ability to handle complaints, difficult conversations and situations.
* Ability to see enquiries and projects through to completion.
* Ability to work on your own initiative with a logical and methodical approach to work.
* Excellent customer service skills, including discovery-questioning, listening, establishing rapport, matching, and closing.
* Flexibility and ability to adapt quickly to changing priorities.
* Friendly and tactful personality.
* Good general standard of literacy, numeracy, and IT skills.
* Good timekeeping.
* Open-minded attitude.
* Patience and the ability to remain calm in stressful situations.
* Proficiency in speaking to guests, addressing enquiries, and communicating clearly over the phone.
* Strong team working ability.
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.
We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include
* Generous discount on holidays across our parks
* Discount at all restaurants on park for you and your family
* Free premium eye test voucher
* Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
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