Customer Service Representative
Location: Hove
Hours: Full-time, 37.5 hours per week
Salary: Up to 26,000 (depending on experience)
Immediate Start!
We're working with a well‑established engineering and manufacturing business to find a proactive Customer Service Representative to join their friendly team in Hove.
You’ll be responsible for supporting customers with their orders and enquiries, managing accounts, processing orders through the ERP system, and ensuring excellent service throughout the sales process.
Duties of the role (but not limited to) include:
* To communicate and update all customers on commercial aspects via email and telephone.
* To create new accounts for customers and maintain data for existing clients.
* To process customer orders in ERP systems and help with customer progress requests.
* To complete invoicing and order acknowledgement processing.
* To manage the quotation process and contract reviews.
* To support external Sales Engineer requests.
* To process customers claims, returns and credits.
* To update and manage CRM.
* To liaise with sales subsidiaries across Europe to gather relevant information for customer requests.
What you'll need:
* Previous experience in a customer service or order processing role.
* Confident communication skills and attention to detail.
* Strong Microsoft Office skills (especially Excel and Word).
* Ability to prioritise and work well under pressure.
* Experience using ERP/MRP systems (advantageous but not essential).
What's on offer:
* Salary up to 26,000.
* 33 days holiday (including bank holidays).
* Private healthcare after probation.
* Pension scheme and profit share.
* Employee rewards and discounts.
* Cycle‑to‑work scheme.
If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client’s team.
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles; if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).
Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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