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One Stop • 1831 Chester Road • Apply by 31-May-2025
What is in it for you
Job Description
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a strong understanding of your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinate the team to deliver a seamless shopping experience.
* Open and close the store, complete duty cover, and make decisions prioritizing customer, colleague, and safety considerations.
* Act as the go-to person for colleagues in the absence of the Store Manager for daily operational queries.
* Support the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere.
* Ensure the store is clean, tidy, and well-presented at all times.
* Prioritize replenishment of products important to customers.
* Ensure point of sale and shelf labels are accurate and reflect standards.
* Address overcharges immediately and prevent reoccurrences.
* Manage queues proactively to enhance the shopping experience.
* Coordinate colleagues to meet daily priorities and manage breaks around trade patterns.
* Be knowledgeable about store operations and lead practical improvements.
* Follow health and safety routines and ensure colleagues do the same.
* Communicate effectively with the team, keeping them well-informed.
* Suggest operational improvements to the Store Manager.
* Always prioritize the customer and tailor service to meet their needs.
* Resolve customer queries promptly, leaving them satisfied.
* Recognize and celebrate colleagues providing excellent service.
* Identify and help remove obstacles to delivering great service.
* Handle colleague queries in the Store Manager’s absence or escalate as needed.
* Ensure appropriate staffing, reacting to short-term absences by finding cover.
* Act as a Keyholder, attending alarm call outs to ensure safety and security.
* Monitor and act on internal communications, ensuring timely messaging to colleagues.
* Balance time between service and replenishment areas.
* Support Store Manager in managing colleague absences and conducting return to work interviews.
* Build relationships with Area Managers & People Partners, escalating issues and seeking coaching opportunities.
* If the store has a Post Office Local, manage daily operations and pass necessary background checks.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week from 7 am to 10 pm, offering a wide range of products and services, including Post Office, cash machines, lottery, and more.
Part of Tesco since 2003, we operate from three distribution centers and serve local communities with convenience and variety.
Please Note
We only recruit individuals above the school leaver’s age. Check your local school leaver’s age for eligibility.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends) *
* 20% Discount on F&F Clothing in Tesco Stores *
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank *
* Discounted eye care through Vision Express *
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted health plans and exclusive retailer deals
* Save as you earn scheme
* WeCare support services including online GP, mental health support, and more
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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