Do you have Customer Service experience within Logistics or Freight industry? Our client is seeking a dedicated and detail-oriented Customer Service Freight Coordinator to join their busy same-day courier team. As a key liaison between their clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination. Working Hours: * Monday - Friday * 5:00am - 1:00pm OR 6:00am - 2:00pm As a Customer Service Coordinator, you will be required to: * Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner. * Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction. * Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times. * Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements. * Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions. * Provide clients with regular updates on the status of their shipments and address any concerns or questions. * Assist in the development and maintenance of strong relationships with carriers to ensure reliable service. * Proactively identify opportunities f...