Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.
Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.
About the role
What you need to know:
•Reviewing of claim files to determine if successful recovery is feasible including investigations and evaluation of liability issues and the proactive follow up with all relevant parties.
•Telephone negotiation with third parties to establish/negotiate liability and quantum decisions within agreed handling authority, across all lines of business; to be able to document and articulate reasons for the agreed decision, including relevant case law and economic considerations.
•To be aware of and protect AIG and customers’ interests, including handling conflicts of interest and anticipating and raising awareness of issues that may impact the business.
•Training of claims personnel in recovery recognition and procedures
•Providing input in the development of training programmes for all claims staff – constructive assessment of referrals from lines of business.
•Taking and reviewing referrals from other members within the Recovery Team.
•Ensure all data is accurately captured in all relevant systems.
•To be flexible within your role and to support all areas of the Team and the Business
•To keep updated with relevant case law, regulatory, legal and statutory changes within the Industry – with the ability to be able to apply the same to recovery files.
•To work within agreed standards, limitations and authorities and comply with regulatory and risk management responsibilities
What we’re looking for:
•Excellent written and verbal communication skills
•Confident telephone manner
•Proven liability negotiation skills
•Excellent knowledge of MS Office
•Exceptional customer service skills
•Good organisational skills
•Comprehensive end-to-end understanding and/or claims handling experience
•Previous recovery experience is desirable
•Positive and flexible attitude to change
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
CL - Claims
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd