What you will be doing
At Charles Tyrwhitt, our purpose is to Make it easy for men to dress well and we can't do that without our specialist teams. This time, we're on the lookout for an Assistant Store Manager to join Lola and the Team at our store in Bluewater.
The Assistant Manager role is a key function in the store's leadership structure, and the main objective is to influence and exceed sales targets, maximise KPI goals, ensure excellent customer service experience, and drive the operational metrics of the store.
You’ll lead and work alongside the sales team to identify and exceed sales opportunities and targets, whilst recognising and coaching great performance. You will also build lasting relationships and connections with customers, manage customer appointments (including corporate clients and wedding parties), and manage customer feedback with the Store Manager.
Strong selling skills and product knowledge is key in how we deliver a high level of customer service, so the Assistant Manager will train the team on CT's service and selling standards and will encourage the sales team to utilise all store and business training tools, which include commercial reports, VM directives and courses on the Tyrwhitt Academy, so that all colleagues can be the best that they can be.
The Assistant Manager will influence a great culture within the store team, ensuring a professional and enjoyable store atmosphere for both the sales team and customers, with a solution‑led approach.
Aside from these responsibilities, the Assistant Manager will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.
Qualifications
* Previous retail management experience
* Proven ability to lead, inspire and motivate others to achieve and work to very high standards
* Coaching and leadership skills
* Highly commercial with strong analytical skills
* Stock management and loss prevention experience
* Knowledge of understanding systems with a good understanding of Microsoft Office
* Strong relationship building skills and stakeholder/customer management
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men, no matter their shape or size, where they may be in the world or indeed their budget, should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
Company Overview
Charles Tyrwhitt is a world‑known, well‑loved London‑based brand with stores throughout the United Kingdom, France, and the United States. Our purpose is to "make it easy for men to dress well". We care for a chap's entire wardrobe, providing stylish solutions for every occasion. We take pride in doing the right thing, making our products properly and sustainably, and giving back to charity to support those in need. Our Tyrwhitteers are a diverse, passionate and entrepreneurial bunch, empowered by our 3 B‑LEIS: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".
Benefits
* Competitive salary and an excellent quarterly bonus scheme
* Retail colleagues are entitled to a uniform/outfit allowance refreshed every 6 months
* Entrepreneurial environment encouraging innovation and change
* Staff discount from your 1st day, including The White Company
* Cycle to work scheme and relocation packages to support career development
* Fun fund for parties, treats, social activities and team‑building events
* Support for giving back through charity and sustainability partnerships
* Career development via the Tyrwhitt Academy and apprenticeship‑level qualifications, while earning your full wage
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