We are looking for an Administration Support to join our Diagnostics Service.
Our Diagnostics Serviceprovides healthcare screening such as Echocardiogram, Non-Obstetric Ultrasound,ECG and other community services at areas across the UK. We provide highquality direct access to all our patients.
To support Deputy and Head of Diagnostics withadministration tasks to support assurance for service.
Main duties of the job
Day to Day Duties to include, but notexhaustive:
To ensure agendas for meetings are up to dateand correct.
To collate/review patient satisfactionresults.
To support in consumable orders.
To make sure all audits are up to date as perIS0 9001 audit calendar.
To share/communicate with the wider team onlearnings/lessons learned.
To assist in the development of systems toensure continued efficiency.
To assist in improving the quality ofinformation provided to patients at all times.
Working with the Deputy / Head and other keystaff within the company to develop effective administrative processes, toensure the accuracy of information.
To ensure all information collected is heldsecurely and in confidence.
To answer the telephone in a courteous andpleasant manner at all times.
To undertake relevant training wherenecessary.
To respond quickly to requests for informationin accordance with policies and procedures and to be responsible for followingthe procedures relating to data quality standards for health records.
To know how accurate and timely datacollection helps the company deliver patient care now and in the future.
General office duties including photocopying.
To carry out other relevant duties asinstructed by the Deputy Head of Diagnostics.
About us
The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Attendance Bonus
Free Tea & Coffee
Eye Care Contributions
Job responsibilities
Welcome to FCMS!
Pay: £12.60 per hour
Hours: 7.5hr shifts 2 days per week between Monday Friday opening hours 8am5pm (excluding bank holidays)
Accountable to: Headof Diagnostics
Base: Newfield House, Vicarage Lane, Blackpool, FY44EW
Closing Date: 3rd May 2026
Overview of Role: Our Diagnostics service provides healthcare screening such asEchocardiogram, Non-Obstetric Ultrasound, ECG and other community services atareas across the UK. We provide high quality direct access to all our patients.
To support Deputy and Head of Diagnostics withadministration tasks to support assurance for service.
Day to Day Duties to include, but notexhaustive:
To ensure agendas for meetings are up to dateand correct.
To collate/review patient satisfactionresults.
To support in consumable orders.
To make sure all audits are up to date as perIS0 9001 audit calendar.
To share/communicate with the wider team onlearnings/lessons learned.
To assist in the development of systems toensure continued efficiency.
To assist in improving the quality ofinformation provided to patients at all times.
Working with the Deputy / Head and other keystaff within the company to develop effective administrative processes, toensure the accuracy of information.
To ensure all information collected is heldsecurely and in confidence.
To answer the telephone in a courteous andpleasant manner at all times.
To undertake relevant training wherenecessary.
To respond quickly to requests for informationin accordance with policies and procedures and to be responsible for followingthe procedures relating to data quality standards for health records.
To know how accurate and timely datacollection helps the company deliver patient care now and in the future.
General office duties including photocopying.
To carry out other relevant duties asinstructed by the Deputy Head of Diagnostics.
Our key expectations are:
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for theimpossible
Generosity of spirit- Everyday should be an opportunity to actwith kindness
Ability to have fun Taking the role seriously, whilst beingyourself
Our Why:To nurture an environment of inspiration, innovationand disruption so this people in our world receive exceptional healthcare forthis generation, and the next.
Values: Our organisational culture is very important to us, so itis vital that the successful candidate lives and breathes complimentary valuesand behaviours. Our behaviours should be in line with our values which formpartofour Company DNA:
Fun:People rarely succeed unless they are having fun.Happiness is healthy!
Awesome:We aren't here to be average, were here to beawesome!
Humble:Were here to make a difference to the lives ofothers, NOT to see how important we can become
Brave:We challenge the norm. We have the courage to get thedifficult jobs done
Oompf:We have natural oompf! Its infectious!
Go-getting:We are intuitive to changing needs and respondquickly which we do with energy, ideas, and positivity
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Attendance Bonus
Free Tea & Coffee
Eye Care Contributions
Disability Confident Employer- As users of the disabilityconfident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy For Driver positions you will also be required to undertake a Driver check.
Theorganisation is committed to safeguarding and promoting the welfare ofchildren, young people and vulnerable adults and expects all stafftoshare this commitment. You will be expected to fulfil yourmandatory safeguarding training at the level applicable to this role.
Wereserve the right to close this vacancy early if we receive sufficientapplications for the role. Therefore, if you are interested, please submit yourapplication as early as possible.
Person Specification
Experience
* Experience of working in an office carrying out administration.
* Experience of computer programmes and IT systems.
* Experience taking calls and dealing with enquiries over the phone.
* Able to work under pressure and have a degree of resilience.
* Able to demonstrate effective partnership/team working
* Information Governance understanding and awareness.
* Experience within a healthcare environment
* Experience of clinical systems
* Clinical governance understanding and awareness
* Understanding of ISO 9001
Qualifications
* A good level of literacy is required for this position.
* IT literate.
* Communication skills (verbal and written)
* GCSE/O Level English and Maths
Other
* Being able to work with our corporate values
* Enthusiastic and positive
* Approachable
* Team Player
* Always aims for excellence
* Ability to produce creative solutions to issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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