Our successful tech client in Cardiff are looking to recruit 4 x Service Desk Advisers to join them immediately on a Temp to Perm basis!
This role would suit candidates with a good experience of IT hardware and software, and excellent customer service experience. Fully training and support is given.
The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
Hourly Rate: £12.21 plus holiday pay
Location:Due to location candidates will need to have access to own transport.
Hours:5 per week
Shifts: Initially, the role will be Monday to Friday 9am - 5pm.After going permanent, you would then move to a 24/4 shift pattern; so weekend, evening and night shifts (worked from home) will be included (these hours are paid at x1.5 & x2)
What you'll be doing:
Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment.
Where a remote fix is not possible, identify and order parts required by field service engineering team.
Provide technical support to field service engineers on a broad range of IT equipment.
Keeping customers informed at all times of progress of work.What we're looking for:
Good attitude and communication style when dealing with customers.
Strong verbal and written communication skills and in particular using the telephone.
Competent PC user including Microsoft package.
Professional, logical, and methodical approach to work.
Flexible and willing to work outside of business hours.This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you