Location: Remote
Employment Type: Full-Time
Experience Level: Senior / SME (5+ Years)
Duration: 18 Months contract
Salary: Up to £70k + benefits
Work Arrangement: 100% remote
Job Description:
Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises? We are seeking a Support Engineer – Entra ID SME to join our high-performing technical support team. You will be at the forefront of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and related identity solutions.
What You’ll Do:
* Act as a trusted advisor, owning and resolving complex Entra ID-related technical issues.
* Collaborate with engineering and escalation teams to deliver top-tier support.
* Troubleshoot and resolve identity and access issues across hybrid and cloud environments.
* Drive knowledge-sharing, process improvement, and technical mentorship within the team.
* Utilize tools like Fiddler, Wireshark, PowerShell, Graph API, and others.
What You’ll Bring:
* 5+ years in technical support or enterprise identity solutions roles.
* Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS.
* Strong knowledge of B2B/B2C collaboration and federation models, Active Directory, DNS, DHCP, and Group Policies.
* Experience with AAD Connect, PowerShell, and modern auth protocols (OAuth, SAML, OpenID Connect).
Preferred Extras:
* Experience with PIM, SaaS provisioning, or identity protection tools.
* Familiarity with libraries like MSAL/ADAL and tools like OWIN/Katana.
* Diagnostic troubleshooting using HTTP/network trace tools.
Essential Technical Skills:
Understanding of two or more of the following technologies:
* Entra Collaboration Solutions (B2B, B2C)
* Identity Models: Managed (PHS/PTA) vs Federated
* Hybrid Identity Solutions
* Microsoft 365 Identity and Access Management
Preferred Technical Experience:
* Active Directory Federation Services (ADFS) or third-party federation
* Privileged Identity Management (PIM)
* Microsoft Entra ID authentication libraries (ADAL, MSAL)
* OAuth libraries such as OWIN, OpenID Connect, Katana
* Diagnostic tools (Netmon, Wireshark, Fiddler)
* Troubleshooting in HTTP and network trace analysis
Additional Technologies (Nice to Have):
* Windows Server and Client OS
Language Requirements:
Fluent in English (reading, writing, speaking)
Experience:
* 5+ years in customer-facing technical support roles
* Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA
* Familiarity with system administration, PKI, DNS, virtualization, and networking
* Strong problem-solving, communication, and collaboration skills
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