Application Support Engineer
About the Role
Location United Kingdom Leeds Leeds Remote vs. Office Office/Site only Company Siemens Energy Limited Organization Gas Services Business Unit Service Europe & Africa Full / Part time Full-time Experience Level Not defined
A Snapshot of Your Day
Imagine stepping into a role where you’re the go-to expert for supporting Siemens Energy software products and the third-party systems they run on. As an Application Support Engineer, you’ll resolve incidents raised by external customers, analyse and replicate recurring issues to uncover root causes, and work closely with our internal development team. Your day will be a blend of troubleshooting, proactive maintenance like OS patching and firmware updates, and assisting with software testing or customer upgrade projects. You’ll also have opportunities to support our internal development network and servers, making every day varied and rewarding.
How You’ll Make an Impact
1. Deliver high-quality technical support for hardware and software systems, directly to end users or via customer IT teams, on a 24/7 rota
2. Analyse incidents, identify patterns, and collaborate with development teams to resolve complex issues
3. Prioritise and manage your workload independently, ensuring timely resolution of customer problems
4. Communicate effectively with both technical and non-technical stakeholders, fostering a collaborative environment
5. Provide detailed logging and reporting, maintaining accuracy and attention to detail in all documentation
What You Bring
6. Degree in Computing, Engineering, or similar BTEC qualifications
7. Experience in IT Support or Development/Testing roles, ideally with exposure to the UK Energy Market
8. Strong knowledge of MS Windows Server, networking concepts, and MS SQL Server; experience with IIS, routers, or firewalls is a plus
9. Excellent organisational and multitasking skills, with a proactive and self-motivated approach
10. Advanced English and communication skills, with the ability to engage with diverse teams and customers
11. Willingness to travel to customer sites as needed