Role overview
Location: Based at Stevenage (region includes Harlow and Addenbrookes sites)
Salary: Salary dependant on experience + Overtime
Working Hours: Monday to Friday 8.00 am to 17.00 pm (40 hours per week)
Contract Type: Permanent, Full Time
Benefits: 25 days holiday plus bank holidays, leading Maternity/Paternity leave, Access to Flexi Benefits Scheme, Career progression and Learning opportunities and more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
About the role
The MAC Planner role will be based at GSK in Stevenage and will provide Moves, Adds and Changes (MAC) services to the site including both Project and BAU works.
The individual should possess excellent customer service skills, be process driven, financially aware and be able to demonstrate experience of delivering moves and furniture refresh project activities. The individual should value honesty and a strong team culture.
What you'll do:
1. Be responsible for managing structured moves and relocations, working closely with the MAC team and specialists to ensure smooth delivery and customer satisfaction.
2. Oversee all aspects of MAC projects—including planning, budgeting, health & safety, contractor coordination, and compliance with processes and KPIs.
3. Respond to short-notice relocation requests, support space utilisation strategies, and maintain accurate CAFM (Serraview) records.
4. Lead person moves and furniture upgrade projects, ensuring stakeholder engagement and timely handovers.
5. Host and monitor contractor works (including out-of-hours), ensuring documentation, safety standards, and EMCOR procedures are followed.
6. Maintain FF&E databases, perform quality checks, and support audit readiness.
7. Collaborate with internal teams to ensure data accuracy, manage ServiceNow tickets, and report incidents.
8. Promote EMCOR’s Be There for Life initiative, meet contract deliverables, and uphold KPIs and SLAs.
Who you'll be:
9. Experience directly related to the delivery of strategic Moves, Adds and Changes services, or equivalent combination of education and experience, focus on customer service.
10. Excellent verbal and written communication skills and ability to liaise with stakeholders at all levels.
11. Able to deliver high quality work by following standard processes, methodology and customer service standards.
12. Able to resolve operational problems, drive continuous improvement and innovation.
13. Able to liaise with stakeholders across functions, service providers and all levels of seniority, including IT, FM and Engineering Teams.
14. Proven ability to be self-motivated, well-organised, work under own initiative and to work well within a strong team culture. Willingness to develop self, support and develop others.
15. Good finance knowledge and budget management skills including forecasting and cost control.
16. Proficiency in Microsoft Office packages, including excel.
Desirable:
17. Working knowledge of AutoCAD, Facilities Management and Computer Aided Facilities Management (CAFM) systems.
18. Proficiency in software relevant to Moves, Adds and Changes services management e.g. Serraview, ServiceNow, Power BI/dashboard.
19. Possess valid driver’s license, required for inter-site business travel.
EMCOR UK benefits
20. 25 days leave plus bank holidays
21. Industry leading maternity & paternity policies
22. Refer a friend scheme – worth £500 per referral
23. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
24. Extensive learning & development opportunities, including opportunities for progression
25. Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
26. Bike To Work Scheme
27. Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
28. Dental scheme
29. Access to health assessments
30. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.