Overview
Head of Talent Acquisition at ScottishPower. Senior UX Designer (User Experience Lead) role based at ScottishPower HQ, Glasgow. Permanent, hybrid (2-3 days in the office per week). Salary: £57-72K with up to 15% bonus, private healthcare and 15% pension.
Help us create a better future, quicker. Digitalisation and better data use will enable the modernisation and decarbonisation of our energy system, improving services for customers and stakeholders while driving efficiency, reducing bills, and supporting the UK Net Zero target.
What You’ll Be Doing
* Lead the User Experience (UX) strategy and ensure a customer/user-centric approach across Transformation projects.
* Define customer journeys and coordinate planning and delivery of solutions by leading a small team of UX Designers to create a best-in-class digital experience.
* Collaborate with the Transformation Architecture & Strategy team and Value Stream Leads to ensure customer experience is at the forefront of solutions.
* Implement customer satisfaction monitoring across main touchpoints within the digital portfolio.
* Use and manage a design library to create consistent standards.
* Drive optimum website and app layout, continually assess user data and map customer journeys to optimise UX.
* Gain insights from user data and customer feedback to identify trends, problem areas and implement UX improvements. Lead innovation workshops to prioritise solutions to top customer problems/needs.
* Work with business owners and process experts to remove blockers for the UX team, ensuring the right tools and policies are in place.
* Lead an end-to-end design process with a UX team, organising tasks within the team.
* Involve in research, designing user flows, creating wireframes, developing interactive prototypes, usability testing and analysing feedback to refine products.
* Support research for digital initiatives with a focus on ensuring projects are driven by the voice of the customer.
* Influence product roadmaps using data from primary and secondary customer research to identify user-focused solutions to top problems.
* Update outdated user experiences and interfaces, communicating processes effectively to customers through strong information design and best practices.
What You’ll Bring
* Experience using analytics platforms e.g. Glassbox or equivalent, Google Analytics.
* Ability to interpret complex user data, combining quantitative and qualitative information to gain insights and map trends.
* Customer-focused approach.
* Experience running an end-to-end design process.
* Experience of copywriting.
* Knowledge of innovation methodologies such as design thinking and lean startup.
* Experience working in Agile environments, using tools like Jira, Adobe Creative Suite and Figma (or similar).
What’s In It For You
Along with a competitive salary, you’ll enjoy additional benefits. ScottishPower offers a pension scheme with 10% company contribution when you contribute.
Benefits
* 36 days annual leave
* Holiday purchase – extra annual leave
* Share Incentive Plan and Sharesave Scheme
* Payroll giving and charity matched funding
* Technology Vouchers for technology purchases
* Count us in – pledge to reduce carbon emissions
* Electric Vehicle schemes to support green driving
* Cycle to Work scheme and public transport season ticket loans
* Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
* Life Assurance (4x salary)
* Access to financial wellbeing support
* Employee discounts on shopping, leisure, restaurants and gym memberships
Why ScottishPower
ScottishPower is part of the Iberdrola Group, a leader in wind energy, with a commitment to renewable energy and Net Zero goals. We invest in internal talent and offer opportunities across the business in a global organisation.
We value inclusion, diversity, and social purpose. We welcome candidates from diverse backgrounds and provide reasonable adjustments in our recruiting process. If you need support, please contact careers@scottishpower.com.
Mobility
Citizenship and immigration requirements apply where applicable. If required, the Company will support necessary immigration steps.
Important
Advert will close at 23:59 GMT the day before the Job Posting End Date. Job Posting End Date: November-5-2025.
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