Are you passionate about making a positive impact on people's lives? Do you have a background in customer service and a desire to work within the housing industry? We have an exciting opportunity for a Housing Officer to join a national Housing Association and contribute to the wellbeing of our diverse range of customers. Our client is dedicated to providing homes and services that support their residents on their journey with them. They strive to go the extra mile, working through challenges to achieve positive outcomes for their customers. As a Housing Officer, you will play a crucial role in delivering exceptional customer service and managing complex cases. What will you be doing as a Housing Officer? Engaging with residents and providing them with assistance and guidance on housing matters. Managing a caseload of vulnerable people, ensuring their needs and concerns are addressed effectively. Supporting residents with tenancy changes, including transfers and terminations. Collaborating with external agencies, such as local authorities and support services, to provide holistic support to our residents. Maintaining accurate and up-to-date records in compliance with GDPR regulations. Demonstrating excellent communication skills to engage and empathise with stakeholders at all levels.What are we looking for? Previous customer service experience, preferably within a housing context. The ability to manage complex cases and work w...