Overview
To apply for this role, please apply through the following link: https://globaleur232.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/6565. Applications submitted outside this link will not be considered.
Main duties
Reporting directly to the Regional General Manager, the Operations Service Manager will lead the Treatment Centre Operations team in delivering exceptional outcomes aligned with organisational priorities. You will provide strong leadership and effective management to ensure operational goals support the broader mission.
You will foster a culture centred on safety, outstanding client experience, and sustainability within the treatment centre. A key part of your role will be optimising resources—including staff, consumables, equipment, and facilities—to ensure efficient and effective service delivery.
Collaboration will be essential, as you will work closely with fellow Operations Service Managers and cross-functional teams to drive organisational success and maintain consistent, high-quality service. Occasional travel to nearby Community Treatment Centres will be required to deepen your understanding of the role and its operational context.
To excel in this role, you must possess the following essential skills:
* Exemplifying desired behaviours through role modelling
* Collaborating effectively with others
* Inspiring and driving a motivated and productive team
* Making sound business decisions
* Providing a client-focused service that exceeds expectations
* Communicating key concepts, priorities, and challenges effectively throughout the organisation
* Experience of working in a Healthcare setting or with the Care Quality Commission is desirable
About us
At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.
Being one of the world’s leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.
Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.
We are proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
Details
Date posted: 03 September 2025
Pay scheme: Other
Salary: £41,275.16 to £46,434.55 a year dependant on experience
Contract: Permanent
Working pattern: Full-time
Reference number: B0539-25-0159
Job locations: Marie Stopes UK, 88 Russell Road, Buckhurst Hill, Essex, IG9 5QB
Job responsibilities
For more information about the role, please view the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Operations-Service-Manager.pdf
Person specification
Experience Desirable
* Operations Service Manager experience desirable
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Employer details
MSI Reproductive Choices
Address: Marie Stopes UK, 88 Russell Road, Buckhurst Hill, Essex, IG9 5QB
Employer's website: https://www.msichoices.org.uk/careers/
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