WHAT WE STAND FOR
The Customer is the Boss. We work as one proud team to get the best for our customers.
One Team. We are joined up and encourage others to share their ideas.
We Do What We Say We Will. We know our goals, and we work with clear outcomes in mind.
We Are Responsible. We are self-aware, understand the impact we have on others, and are positive about the future.
THE ROLE
As an AllSaints Stylist, you are the fundamental link between our products and customers.
The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors. There will also be opportunities to gain experience in visual merchandising, store operations, and personal shopping. You will support handling first-line customer inquiries via our online customer service system, with the rest of your time spent with in-store customers.
You will work closely with your management team, supporting the store in reaching its targets, selling our collections, and ensuring our stores look fabulous at all times.
You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities for career progression are available.
WHAT WILL I BE DOING?
* Spending most of your time on the shop floor in a fast-paced and fun environment.
* Styling customers with our latest collections, sharing detailed product knowledge, and providing an exceptional brand experience.
* Maintaining the store's aesthetic, ensuring products are available, and floor standards are upheld.
* Handling stock replenishment, deliveries, and digital orders, supporting a positive customer journey.
* Responding to customer queries via our online system, including emails, chats, and calls.
* Making service decisions to resolve customer issues while maintaining their loyalty and trust.
* Putting the customer at the heart of everything and working as one team.
* Greeting customers and tailoring your approach to their needs.
* Maintaining housekeeping standards and showing pride in your surroundings.
* Supporting and observing peers, seeking feedback for growth.
* Spending 30-50% of your time on online customer service, sometimes from home.
* Partnering with our customer experience team leaders for coaching and escalation of complex queries.
ABOUT THE LOCATION
Our store in Cardiff, Wales, open since 2009, trades from 09:00 to 20:00, near Cardiff Castle. Our team is passionate about fashion and dedicated to sharing this with customers. The store is about a 20-minute journey from Cardiff Central station.
#WeAreAllSaints
We aim to develop diverse teams and create an environment of respect, value, and contribution. We are committed to equal opportunities and safeguarding against discrimination of all kinds.
Even if you don't tick all the boxes, we encourage you to apply. We value passion for our brand and a willingness to learn.
If you need support or adjustments during your application, please contact us.
WHAT SKILLS DO I NEED?
* Friendly and attentive, capable of providing excellent in-store and online customer service.
* Knowledge of our brand, style, and values to support and influence customers and peers.
* Enthusiastic with a positive attitude, comfortable interacting on busy shop floors.
* Good problem-solving skills, able to work under pressure with empathy.
* Tech-savvy, familiar with digital tools for transactions and customer queries.
* Awareness of brand campaigns, lookbooks, and product launches, and passionate about AllSaints.
* Excellent attention to detail.
* Confident communicator.
* Passionate about fashion and representing AllSaints effectively.
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