Job Description
A very exciting, disruptive startup client of ours has just closed a large funding round (Series B) to fuel their international expansion. They are looking for an energetic, positive, and experienced SaaS Account Manager with Customer Success experience and fluent German skills for the new team they are building. The OTE is around 50k base + 20% commission.
This is a startup with an amazing culture, located in London (EC1). Once permitted, employees will work hybrid – at least 2–3 days a week from the office. Currently, all are home-office based.
Candidate requirements:
* At least 2 years SaaS Account Management or CSM experience
* Fluent in German and English
* At least 2 years managing EU accounts with targets on net retention, low churn, and expansions (upsells & cross-sells)
* Experience in a B2B client-facing role
* Passion for learning product functionalities and tech-savviness
* Ability to forecast and meet revenue targets accurately
* Desire to work in a fast-paced startup environment
* Strong work ethic, integrity, and motivation to succeed
* Executive project management skills and effective communication across C-suite
* Experience with Salesforce & web-based technologies
* Experience with Intercom, Slack, Quicksight, Zendesk, Airtable is a plus
* HR or HRM background is a plus but not required
* Additional language skills such as French are a significant advantage
Responsibilities:
* Build and execute account-specific relationship frameworks, including status calls, quarterly reviews, documentation, reference management, and planning
* Manage a portfolio focusing on renewals and upselling
* Work closely with customers to help them achieve their workplace and business goals
* Become a trusted advisor and advocate for change within customer organizations
* Collaborate with Product, Development, Marketing, and Sales teams as the customer advocate
* Protect revenue streams, identify opportunities and risks
* Assess client health and develop strategies to reduce churn
* Meet KPIs related to net retention, CSAT, and NPS through data-driven strategies
* Establish and maintain relationships with key stakeholders and promote internal advocacy
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