Your newpany
Permanent customer service agents are required by a well-knownpany based in Trafford Park, leaders in their industry.
Your new role
1. You will be taking inbound calls from customers, taking orders and dealing with queries.
2. Ensuring positive relationships with customers are maintained for repeat business and strong feedback
3. Handling any aftersales calls and resolving them at the first point where possible
4. Managing the customer service email inbox
5. Contacting suppliers and building strong relationships to ensure seamless service to the customer
6. Updating thepany database and loggingmunication
What you'll need to succeed
Previous experience handling phone-based queries
Strong customer focus
Excellent attention to detail
Clear and confidentmunication
What you'll get in return
Permanent job
£25-26k
Monday to Friday, 8:30am till 5pm
Hybrid working 3 days on site
Modern offices with excellent facilitiesOnsite parking, close to public transport links