Our client is seeking proactive, organised, and customer-focused Helpdesk Operatives to join their team. This role plays a key part in coordinating facilities management services and ensuring enquiries and service requests are handled efficiently across the site. Pay & Shifts: Salary: £26,436.80 per annum Full Time (40 hours) Benefits: Pension Cycle to Work Scheme Flexible lifestyle benefits purchase up to 5 extra days holiday! Employee Shares Schemes Discounts on high street brands Salary Finance Scheme access your pay before payday! A welcoming, inclusive environment with continuous support to help you thrive What we are looking for: Excellent communication and customer service skills Strong organisational and time management abilities Good IT skills, including Microsoft Office and database systems Ability to remain calm and professional in a fast-paced environment High attention to detail and accuracy when handling requests and data Positive attitude and ability to work effectively as part of a team Key Responsibilities: Act as the first point of contact for helpdesk enquiries via phone, email, and internal systems Log and manage service requests accurately Coordinate with engineers, supervisors, and facilities teams to schedule and progress work orders Prioritise urgent or high-risk issues in line with service level agreements (SLAs) Monitor outstanding work orders and ensure they are completed and closed correctly Provide timely updates to customers on the status of their requests Maintain accurate records Support the helpdesk team with general administrative duties as required Apply: Send your up-to-date CV