E-Commerce Assistant
E-Commerce Assistant
place Swanland
Role overview
This is an exciting role for a candidate who is looking to start their career in a e-commerce focused role with advanced training and opportunities for progression. The eCommerce Assistant plays a key role in co-ordinating of our eCommerce business working with a variety of departments to contribute towards sales growth through our eCommerce store. This is a great opportunity for someone who likes variety in their job co-ordinating projects across a number of areas.
Working closely with the eCommerce Specialist, the successful candidate will assist with a variety of tasks such as stock management, website improvements, new product launches, and the full-scale customer service process from purchase to delivery.
As a business we supply a wide product range including machines, accessories, and parts from leading brands including John Deere, STIHL, Honda, Husqvarna and many more.
Hours of work: 08:00-17:00 Monday to Friday. 40 hours per week
Key Responsibilities:
* Creating and co-ordinating product listings within our website via Shopify (including product descriptions and visual content)
* Ensuring correct technical information is accurate on product listings.
* Basic use of design tools (such as Canva & Photoshop).
* Organise our range of merchandise for eCommerce, including clothing and toys (ensuring stock availability and support with researching new products to add to our range).
* Responsibility of website order fulfilment by liaising with the internal departments and suppliers.
* Support with ad hoc tasks related to the online store, including merchandising and promotions.
* Dealing with inbound customer enquiries and order emails to ensure timely responses via email, phone, and online chat.
* Co-ordinate all returns/ exchanges and claims on orders via our website and marketplace channels e.g. eBay.
Essential
* An interest in and an initial understanding of eCommerce.
* Good understanding MS Office systems (Outlook, Excel, Word, Powerpoint).
* Detail orientated to ensure accuracies in product information.
* Good level of verbal and written communication skills, including good grammar, to produce accurate and compelling product descriptions.
* A desire to learn Agricultural, Turf and Ground Care equipment and eCommerce.
* The ability to take ownership of projects independently and as part of the wider team.
Desirable
* Any experience or awareness of using different types of Agricultural, Turf and Ground Care equipment would be beneficial.
* Experience with website content management systems (Wordpress, Shopify or similar) would be beneficial.
* Knowledge or previous experience of stock management ERP systems.
* Previous experience in a supply chain, marketing or customer service led role would be advantageous.
Benefits
* Opportunity to work with industry-leading technology and brands.
* Company pension scheme.
* Company sick scheme.
* 24 days holiday plus bank holidays.
* Life insurance x 3 salary.
* Tailored career path.
* Manufacturer training.
* Employee uniform.
* Staff discount on showroom items.
* Free on-site parking.
* Health and well-being support line;
* Employee discount
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay