Overview
Join to apply for the Field Service Engineer - Irvine role at Virgin Media O2.
Location: Irvine
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 03-Sep-2025
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You must live in one of the following postcodes: DG9, KA18, KA19, KA26, KA29, KA30.
What you’ll do
* Install and maintain broadband, TV, and phone services to customers' homes.
* Quickly resolve technical issues, ensuring customers stay connected to what matters most.
* Provide exceptional service that leaves every customer satisfied and smiling.
* Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about? You can view a day in the life of our Field Service Engineer here: https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
What we’re offering
* Starting salary of £29,000 with potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
* Private medical cover through BUPA (including options to cover loved ones), healthcare plan, and critical illness insurance.
* Market-leading maternity, paternity, neonatal, and carers leave policies.
* 25 days of annual leave, UK bank holidays and your birthday off. Option to buy/sell up to 5 extra days.
* 4-day working week – after training, 37.5 hours across 4 days (Mon–Sat), shifts 7.5–10 hours.
* Up to 10% employer pension contributions and life insurance.
Qualifications & skills
* A UK Manual driving licence.
* A problem-solving mindset and a passion for helping customers.
* A methodical, organised approach to work.
* Ability to stay composed and adapt to any situation.
Next steps
* Complete the quick online application and video assessment.
* If successful, chat with a recruiter to learn more.
* Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know—we’re happy to help.
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