CX Business Analyst
Duration: 6 months initially
Rate: £450 per day (Inside IR35)
Location: Windsor (Hybrid - 1 day per week onsite initially)
Start Date: ASAP
Our client is looking for an experienced CX Business Analyst to join their team on a 6‑month initial engagement, supporting critical Customer Experience and operational reporting initiatives. This is an opportunity to play a key role in shaping data-led decisions and enhancing customer journeys across the business.
Role Overview
As the CX Business Analyst, you will act as an individual contributor, partnering closely with Customer Care and Managed Services teams to transform business reporting needs into practical processes, analytics, and tools.
Key Responsibilities
Collect, refine, and document internal customer reporting requirements.
Develop scalable processes and solutions that support operational performance.
Analyse reporting outputs and deliver meaningful insights.
Translate business needs into technical reporting specifications and lead tool/metric implementation.
Interpret business requirements and recommend innovative reporting solutions and visualisations.
Identify data gaps, highlight trends or deviations, and create improvement action plans with stakeholders.
Contribute to enhancements that improve internal efficiency and customer experience.
Produce and maintain process documentation including process maps, SOPs, training guides, and reports.
Key Skills & Competencies
Strong customer service and interpersonal skills.
Excellent verbal, written, and comprehension communication abilities.
High attention to detail.
Ability to self-learn and identify development opportunities.
Experience Required
6+ years' experience as a CX Business Analyst.
Proven success operating as an individual contributor.
Experience working within Agile environments.
Energy industry experience is a bonus.
If you have the required skills & experience, please apply promptly to be considered.