Customer Service Coordinator
Exeter
Full time, Temp to Perm
Are you passionate about making a difference through excellent customer service?
gap personnel are recruiting for a Customer Service Coordinator for our client in Exeter, Devon.
What you’ll be doing:
In this fast-paced role, you’ll spend most of your day on the phone (around 80 calls a day) as the friendly first point of contact for service users, family members, and healthcare professionals. You’ll help coordinate the delivery, installation, and collection of essential community healthcare equipment — anything from walking frames to more complex beds and hoists.
Your daily responsibilities will include:
- Answering and managing incoming queries with care and professionalism
- Coordinating orders with our driver technicians
- Checking online orders for accuracy and processing them for invoicing
- Handling a range of general administrative tasks to keep everything running smoothly
What we’re looking for:
Experience in a busy, high-volume office environment
Confident telephone-based customer service skills
Strong attention to detail and accuracy
Previous admin and diary management experience
Competence with Microsoft Office and ability to pick up new systems quickly
A professional and friendly communication style
Hours & Pay:
Pay: £25,396.80 per annum
Hours: Monday – Friday, 40 hours per week including Saturdays on a Rota Basis
To Apply:
Click Apply or call (phone number removed).
Key skills; Office Administration, Customer Service, Microsoft, Order Processing, Complaints Handling