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Technical Client Support - Spanish speaking (Hybrid working), London
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Client:
Interactive Brokers
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e1f530a67762
Job Views:
21
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Responsibilities
* Providing support to clients through phone, chats, and tickets
* Technical and functional support for the Interactive Brokers’ platforms
* Desktop applications (Windows, macOS, and Linux)
* Mobile applications (Android and iOS)
* Troubleshooting and support for Interactive Brokers’ web-based offerings
* Problem management with a focus on wide-scale technical issues
Requirements
* Languages: fluency in English and Spanish is a must. Any other European language is a plus.
* Bachelor’s degree, preferred if in a technical field.
* 2+ years in client facing support role
* 2+ years’ experience working with Windows, and Mac, software support, connectivity support
* Excellent verbal and written communication skills and the ability to work effectively in a team environment
* Experience working with support ticketing systems
* Adaptable to a constantly changing technical environment
* Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
* A genuine passion for solving technical problems
* Experience with financial products and services is a plus.
Benefits
* Career support and development
* Salary commensurate with experience
* Performance-based discretionary cash bonus scheme
* Discretionary stock grant
* Group Life Assurance cover
* Group Income Protection
* Gross pension scheme at 5% employer, 4% employee
* Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
* Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
* Travel season ticket loans
* Cycle to work scheme
*On successful completion of the probationary period
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
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