* Job Title: Membership Services Consultant
* Location: Rugby (On-site)
* Contract Type: Full-Time / Permanent
* Salary: Competitive salary + commission opportunities
About Our Client
Would you like to join Europe’s leading premium health and wellness group?
Our client’s team members are the ambassadors of the business and the heart of everything they do. The organisation is committed to creating an environment where employees feel a strong sense of belonging and can thrive both physically and mentally while reaching their full potential.
The Role
We are currently seeking a motivated Membership Services Consultant to join the team.
In this role, you will work in a fast-paced environment making a high volume of outbound calls to members who are considering leaving the club or who have missed a payment. Your main objective will be to support the retention of members by understanding their needs and providing suitable solutions.
You will be part of a dynamic outbound calling team where the focus is on maintaining strong member relationships and supporting the overall growth and stability of the business.
Key Responsibilities
* Make high-volume outbound calls to members regarding membership retention and missed payments.
* Engage with members to understand their concerns and provide appropriate solutions.
* Work proactively to reduce membership cancellations and improve retention.
* Maintain accurate records of member interactions and follow-up actions.
* Collaborate with internal teams to support membership retention strategies.
* Deliver excellent customer service while achieving retention targets.
About You
Skills & Experience
* Experience in high-volume outbound calling within a fast-paced environment.
* Strong customer service skills and ability to build positive relationships with members.
* Ability to manage your own workload and use initiative effectively.
* Commercial awareness with the ability to identify opportunities to retain and grow membership revenue.
* Previous experience in the health and leisure industry is desirable but not essential.
* Strong communication and problem-solving skills.
* Free club membership for you and your family.
* Opportunity to earn commission based on performance.
* 50% discount on food and drinks.
* Discounts on swimming, tennis lessons, and personal training.
* Opportunities for career advancement through internal training and development.
* Access to the Wagestream app for flexible pay access.
* Access to a comprehensive employee benefits suite.
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