Service Manager
Location: Birmingham Business Park, B37
Salary: £28,000 - £32,000 Per Annum
Hours: Monday to Friday, 9AM - 5PM
Benefits: Competitive salary, professional development opportunities.
Are you ready to take on an exciting new role in a fast‑paced, rapidly growing facilities management business? Club Connective are seeking a Service Manager to join one of our clients based on Birmingham Business Park. This is a fantastic opportunity for an experienced and motivated individual to lead a high‑performing team, drive exceptional customer service, and ensure operational excellence.
Key Responsibilities
* Team Leadership: Fostering a motivated and empowered team.
* Customer Excellence: Build and maintain strong client relationships, ensuring high standards of service delivery and meeting key performance indicators (KPIs).
* Operational Management: Oversee the performance review process, manage assets (vehicles, plant, etc.), and maintain productivity.
* Financial Goals: Achieve monthly invoicing targets, control costs, and ensure accurate reporting.
* Compliance and Standards: Uphold company policies, improve processes, and ensure adherence to business and client requirements.
What We're Looking For
* Experience: A proven track record in facilities management or a related field, with a focus on reactive service delivery.
* Leadership: Strong people management skills, with the ability to build, motivate, and retain a high-performing team.
* Customer Focus: A commitment to delivering outstanding customer service and fostering long‑term client relationships.
* Operational Expertise: Excellent time management, technical understanding, and a results‑driven mindset.
* Key Attributes: Approachability, creativity, determination, financial acumen, and the ability to multitask effectively in a fast‑paced environment.
Performance Expectations
* Ensure client KPIs and benchmarks are consistently met or exceeded.
* Maintain a high first‑time fix rate and achieve year‑on‑year improvement in customer satisfaction.
* Ensure staff and operative turnover remains below 10%.
* Deliver all financial and operational targets while adhering to company standards.
Why Join Them
You will be part of a business that values its people, prioritizes professional development, and is committed to delivering excellence. This role offers not only a competitive salary but also an opportunity to grow your career with a forward‑thinking company.
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