Senior Repairs Operations Manager – Responsibilities
* Primarily home based, with site visits and meetings at council offices/hubs and contractors’ offices as required.
* Subject matter expert for delivery of HRA repairs, voids and planned work, including contract manager for Reactive Repairs Contractor and building procedure across the HRA estate.
* Manage and motivate contractors and staff to achieve performance targets.
* Lead on successful delivery of a compliant, forward‑thinking service to tenants, ensuring a tenant‑focused approach.
* Take responsibility for management of the reactive repairs contractor, including budgetary control, development of delivery plans, and analysis of contract performance of several work streams (voids and capital projects).
* Ensure correct legal notices and payments are issued in line with the Housing Grants, Construction and Regeneration Act 1996.
* Act as Principal Designer when required.
* Maintain a good understanding and significant experience of maintenance and asset legal requirements, obligations and regulations.
* Build, motivate and train a team to deliver an ever‑changing and improving quality service.
Qualifications & Requirements
* Member of a relevant professional body (CIBSE, RICS, CIOB, CABE, CIH).
* Successfully completed a suitable Degree (e.g., Building Surveying, Building Service Engineering).
* Possession of a level 4 housing qualification or willingness to undertake one.
* Full driving licence required.
* Strong knowledge of Housing Assets Delivery (reactive repairs, voids, capital works) and performance monitoring systems.
* Knowledge of national policies and procedures relating to council housing stock.
* Compliance with statutory landlord obligations.
* Technical understanding of building compliance (BS 7671, Gas Safety Regulations, Use and Control of Asbestos Regulations).
* Basic DBS check required.
Benefits
* Starting salary of £55,285.89 – £63,166.90, plus £3,621 car allowance.
* Flexible working arrangements.
* Cover for relevant professional registration fees (RICS, CABE, CIOB, etc.).
* Opportunities for training and development.
* Generous annual leave entitlement – 26 days increasing to 31, plus 3 additional days over Christmas when council offices are closed.
* No work on Bank Holidays.
* A local government pension scheme.
* Employee perks, including retailer and lifestyle discounts.
* Free use of Canterbury’s Park and Ride.
Working Pattern
* Monday to Friday, excluding bank holidays.
* 37 hours per week.
* Permanent full‑time contract.
* A full week off over Christmas and 23 days of annual leave (28 days after five years of service).
Equality, Diversity & Inclusion
We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. All applications are anonymised for the short‑listing panel, allowing all applicants to be assessed on merit alone.
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