Based in the heart of Hatton Garden, Wave Antiques is an independent, design-led jeweller with five generations of expertise. We offer a thoughtfully curated collection of antique and fine jewellery, with a deep love for vintage design and distinctive pieces.
We're breaking the mould for Hatton Garden jewellers, with a strong online and social media presence and a more diverse clientele. We have ambitious growth plans built on finding new routes to our customers, and this role will be critical to maintain and accelerate this growth.
Role Overview
We are seeking a Private Client Manager to deliver Wave Antiques' appointment experience, running client consultations in our Hatton Garden showroom and guiding clients through discovery, selection, and purchase.
This is a client-facing role at the heart of our business. You will host 30 to 60 minute appointments, welcoming clients warmly, understanding what matters to them, and advising thoughtfully without pressure. Our approach is consultative and education led. The goal is always to help each client make the right choice for them, whether that results in a purchase on the day, a deposit, or a decision made later.
Alongside running appointments, you will keep our customer records accurate and up to date in our CRM, and respond to customer enquiries and messages promptly and warmly across channels.
This role is open to full-time or part-time. Most Saturdays are required, with some evenings, and some Sundays preferred. Performance will be recognised through a bonus tied to company performance rather than commission.
Key Responsibilities
Client appointments and advisory
* Host in-person showroom appointments in Hatton Garden, delivering a warm, calm and memorable experience from arrival to follow up.
* Guide clients through choices with confidence and care: listening closely, educating without overwhelming, and advising without pressure.
* Understand client needs across occasions and categories, including engagement rings, bespoke or customised pieces, and vintage and antique jewellery.
* Present pieces with excellent storytelling and product knowledge, including provenance, design history, gemstones, condition, and care.
* Support the end-to-end appointment journey, including preparation, follow up, and coordination with internal teams when pieces require resizing, adjustments, or custom work.
CRM and customer communication
* Maintain accurate, well-organised customer records in our CRM (Endear), logging appointments, preferences, interactions, and follow ups so every client interaction is informed and personal.
* Respond to customer messages and enquiries promptly and warmly across channels (email, phone, messaging), with clarity, warmth, and excellent attention to detail.
* Use CRM information to follow up thoughtfully after appointments and enquiries, helping clients reach the right decision at their own pace.
* Keep client data tidy and reliable, ensuring information is captured consistently and kept current.
Skills & Experience
* Strong experience in luxury jewellery and high-end client service, with a confident and warm appointment style.
* Proven ability to advise clients in a consultative way, building trust and helping clients decide at their own pace.
* Excellent communication skills (written and verbal), with the ability to explain options clearly and elegantly, and to respond to customer messages professionally.
* Highly organised and detail oriented, able to manage appointment preparation, follow up, and accurate record keeping reliably.
* Strong judgement and discretion, with a clear understanding of how to protect a premium brand experience.
* Experience in antique or vintage jewellery, bespoke commissions, or high-value showroom consultations.
* Familiarity with CRM tools and structured customer and appointment tracking.
Personal Qualities
* Genuine, authentic and trustworthy.
* Calm, polished, and client-first, with a natural warmth.
* Strong taste level and an eye for detail and presentation.
* Organised and conscientious, keeping records and communication accurate and up to date.
* Curious and motivated to keep learning about jewellery, gemstones, and design history.
What We Offer
* A competitive salary package with a base and bonus structure, tailored to experience and contribution.
* The opportunity to work closely with rare and historically significant jewellery while shaping a modern, digital-first brand.
* Opportunity to borrow exquisite jewellery for up to 4 days of the year.
* Ongoing training in gem identification, and the nuances of antique jewellery.
* A collaborative, supportive culture with scope to propose initiatives that improve our customer experience and overall business.
To Apply
Please send your CV and a short note explaining why you'd like to join Wave Antiques and how your experience makes you a strong fit for this role to jobs@waveantiques.com.
If shortlisted, you will be invited to an interview to discuss your experience, approach, and ideas for delivering an exceptional client experience at Wave Antiques.
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