Job Description
FAI Automotive has a long-standing history in the wholesale supply of Aftermarket components to independent motor factors and buying groups. Over the past 40 years, FAI has evolved from a humble family-owned business to a highly successful company, operating within a network of businesses owned by Motus Aftermarket Parts – An arm of the publicly listed Motus Holdings based in South Africa. Currently going through a period of rapid expansion, we require an additional team member in our busy Product and Technical team.
Responsibilities
* Authorise, log and evaluate returned parts, identifying supplier and determining reason for failure and any potential corrective action.
* Organise the return of parts to supplier when required.
* Producing customer technical reports
* Answer technical application queries from customers, the sales team and export and liaise with product managers where necessary.
* Liaise with remanufacturing supplier relating to the return of claimed faulty parts and arranging product testing.
* Monitoring of online warranty tracking programme.
* Maintaining database of warranty claims, debit notes.
* Identify warranty claim trends/patterns and feedback to Product Manager
* Working in conjunction with Product Manager, examine and evaluate products from potential suppliers.
* Check production quality of parts to ensure they conform to samples supplied.
Qualifications
Computer literate (including Excel and Outlook)
Good telephone manner and able to work under pressure and as a team member
Knowledge of car parts and the automotive industry