Job Description
We are seeking a skilled Application Support Analyst to support and maintain critical data-driven applications, including Master Data Management (MDM) systems, ETL processes, and real-time data pipelines.
The role involves hands‑on production support, troubleshooting, and collaboration with development and operations teams to ensure high system availability and data accuracy, particularly in a 24x7 support environment.
Key Responsibilities
* Provide application support for MDM systems, ETL workflows, and data publishing pipelines.
* Monitor and maintain data accuracy, integrity, and timeliness for downstream systems.
* Troubleshoot and resolve application, data, and performance issues in production environments.
* Perform root cause analysis and implement permanent fixes in collaboration with development teams.
* Execute SQL queries for data validation, analysis, and issue resolution using Postgres and/or Oracle.
* Support and enhance applications developed in Java (Spring, Maven).
* Participate in 24x7 on‑call rotation, including planned weekend and public holiday activities as required.
* Work closely with cross‑functional teams to support release deployments, incident management, and change activities.
* Maintain operational documentation, runbooks, and knowledge base articles.
Required Skills & Qualifications
* Bachelor’s degree in Computer Science, Information Technology, or a related field.
* Strong SQL skills with Postgres and/or Oracle RDBMS.
* Hands‑on experience in Java‑based application development (Spring, Maven), particularly in data‑related projects.
* Strong analytical, problem‑solving, and troubleshooting skills.
* Positive learning mindset with the ability to collaborate effectively across teams.
* Willingness to provide 24x7 on‑call support and work during weekends/public holidays when required.
Preferred Skills
* Familiarity with DevOps tools, CI/CD pipelines, and GitHub.
* Experience with BMC Control‑M for job scheduling.
* Hands‑on experience in Linux/Unix environments.
* Exposure to AWS cloud technologies.
* Prior experience in the financial services or investment industry.
Key Competencies
* Strong ownership and accountability in production support environments.
* Ability to work under pressure and manage multiple priorities.
* Clear communication skills for technical and non‑technical stakeholders.
* Detail‑oriented with a focus on system reliability and data quality.
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