Who We Are
Truly Dental is a patient-focused dental care provider committed to delivering high-quality treatments and personalized experiences. The organization combines clinical excellence with a strong commercial approach to ensure patients feel supported throughout their treatment journey.
Fast Facts
* Patient-centered approach focused on improving oral health and confidence
* High-conversion sales model driven by warm leads
* Commitment to accessible and high-quality dental treatments
* Strong emphasis on patient trust and long-term relationships
Role Purpose
The Outbound Sales Agent plays a key role in converting warm leads into booked consultations and treatments, acting as a trusted advisor for patients throughout their decision-making process.
Key Responsibilities
* Contact and follow up with inbound patient leads via phone and digital channels
* Build rapport and clearly communicate treatment options
* Address patient inquiries and guide decision-making processes
* Schedule consultations and ensure consistent follow-ups
* Maintain accurate and up-to-date CRM records
* Achieve individual and team conversion targets
Requirements: Skills & Competencies
Education
* Not mandatory; relevant training in sales, customer service, or healthcare is valued
Experience
* Previous experience in sales, customer service, or patient coordination roles
Knowledge & Skills
* Strong verbal and written communication skills (English required)
* Confident phone presence and active listening skills
* CRM management experience
* Ability to handle sensitive conversations with empathy
Core Competencies
* Results-oriented mindset
* Strong interpersonal and relationship-building skills
* Organization and attention to detail
* Resilience and adaptability
* Team collaboration
What We Offer
* Performance-based incentives
* Remote start with transition to hybrid work model
* Opportunity to grow within a dynamic and fast-paced sales environment
Exposure to the healthcare and dental industry
Key Details Before Applying
* Location: Birmingham (Hybrid model after initial remote phase)
* Working hours: 40 hours per week, Monday to Friday
* Flexibility required for weekends and holidays
* Target-driven role with performance expectations