Job Description
Operations Support Administrator - Renewable Energy
Salary: £25,000 - £28,000 per annum
Doncaster
Prosper Recruitment are working in partnership with a group of companies providing energy related services to individuals and business, they work to install renewable energy solutions, facilitate access to ECO funding for low-income households, support local and contractors, and reduce the nation's carbon footprint!
Due to increased workload they are looking for a highly organised, proactive and detail-driven Operations Support Administrator to join their growing operational team. The role is key to supporting the smooth delivery of installation projects and maintaining a high standard of customer service and operational efficiency.
Key Responsibilities:
* Schedule installations and remedial works.
* Optimise installer diaries to maximise productivity.
* Provide real-time support to field staff and installers.
* Liaise with third parties for scaffolding, deliveries, and collections.
* Handle inbound customer and installer calls, emails, and aftercare.
* Maintain internal systems and ensure compliance documentation is up to date.
* Process pre/post-installation payments and manage outstanding balances.
* Support reporting and general operational planning across the department.
Essential Requirements:
* Previous admin/ops experience in a fast-paced environment.
* Excellent communication and organisational skills.
* Proficient with Microsoft Office (Excel & Word in particular).
* Ability to manage tasks under pressure and meet deadlines.
* Resilient when handling complaints or difficult situations.
* GCSEs A*-C (or equivalent) in English and Maths.
Desirable:
* Experience in renewables, electrical, or construction sectors.
* Background in a call centre or customer support setting.
* Understanding of domestic electrical systems.
* Experience overseeing projects or task ownership from start to finish.
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