Overview
JOB OVERVIEW: We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
In this role, to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
HOME LOCATION REQUIRED
Nottingham & surrounding area.
Duties / Responsibilities
Your duties as Field Service Engineer will include:
* Conduct daily visits to client locations for the purpose of break/fix, install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other pertinent IT equipment in the industry.
* Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
* Perform the setup of Wi‑Fi devices and identify faults with data network cables on-site.
* Troubleshoot and resolve technical, hardware, or software issues during site visits, escalating to the appropriate team when necessary if solutions are not immediately attainable.
* Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
* Note: North West, Central, South East & South West travel is required. There will also be UK-wide travel and overnight stays when required.
Qualifications & Experience
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT installations, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
* Experience in IT installations or electronic equipment installation, installation, support, and troubleshooting of hardware.
* 1 year of IT support experience (preferred)
* 1 year of EPOS experience (preferred)
Requirements
* UK Manual Driving Licence (required) – International Driving Licences are NOT accepted
* Willingness to travel to client sites daily (essential)
* Technical mindset with logical and methodical troubleshooting; experience or knowledge in identifying faults with data network cables; experience as an IT Network Engineer or Telecoms/Broadband Engineer is highly desirable
Salary & Schedule
SALARY: £28,678 per annum (Including On-Call Supplement)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota (inclusive of weekends and bank holidays)
Travel & Equipment
PLEASE NOTE: A clean Full UK Manual Driving Licence is essential for this role.
This role will involve being on the road daily visiting customer sites, which may involve some overnight stays. If successful, you will be provided with one of our brand-new vans equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized rear racking to load/unload equipment on-site.
About the Company
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also has a brand-new 20,000 sq ft HQ facility based in Tipton, the central base for repairs, support hub (service desk), staging and warehousing. All the behind-the-scenes staff are based at the HQ location.
Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Essential Requirements
Willingness to travel to client sites daily
* Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.
* Previous experience as an IT Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
Experience & Licences
* 1 year of IT support experience (preferred)
* 1 year of EPOS experience (preferred)
* UK Manual Driving Licence (required) - International Driving Licences are NOT accepted
* Willingness to travel: 100% (preferred)
Benefits
* Company Van and Fuel Card: Provided to support transportation and fuel needs for duties.
* Training: Opportunities for continuous learning and growth.
* Leave: 19.6 days annual leave inclusive of bank holidays; with a 3 on/3 off rota, three days off equals nine days off per cycle.
* Company Events: Team events, parties, and team-building activities.
* Employee Recognition: Quarterly Employee and Manager of the Quarter awards, with potential monetary recognition.
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