IT Systems & Improvement Specialist Location: Carrickfergus (On-site) Salary: £35,000 - £40,000 Job Type: Permanent, Full-Time The Opportunity We are working with an established Northern Ireland-based organisation to recruit an IT Systems & Improvement Specialist for a newly created role. This is the company's first in-house IT position, offering a unique opportunity for someone with a few years' experience to take ownership of day-to-day IT support while helping modernise systems, improve processes, and drive efficiency across the business. The role will suit someone who enjoys being hands-on but also wants exposure to projects, automation, and AI-driven improvements, with clear scope to grow alongside the business. The Role As IT Systems & Improvement Specialist, you will be responsible for: Providing day-to-day end-user IT support (hardware, software, and systems) Acting as the primary internal IT contact, liaising with third-party suppliers and service providers Identifying inefficiencies and implementing practical IT solutions to improve workflows Supporting and developing the organisation's use of AI across areas such as reporting, tenders, marketing, and documentation Managing and maintaining databases, ensuring security, availability, and data integrity Supporting system integrations, including job costing and stock control platforms Delivering training and support to users on new systems and technologies Maintaining IT asset registers and managing the hardware/software lifecycle Supporting compliance with ISO and best-practice standards Providing occasional IT support to a sister company, as required The Ideal Candidate You will likely have: Experience in a hands-on IT support / IT projects / IT systems role Strong problem-solving skills and the ability to work independently Good stakeholder communication skills and a customer-focused mindset An interest in process improvement, automation, and AI adoption The ability to manage multiple priorities in a busy on-site environment A full UK driving licence and access to transport A third-level ICT qualification (Degree / HNC / HND or equivalent) is desirable but not essential. Working Arrangements & Benefits Monday to Friday, 9:00am - 5:00pm Fully on-site role due to end-user support requirements 30 days annual leave (15 fixed 15 floating) Pension scheme Private healthcare Employee assistance programme Strong investment in training and professional development, particularly around AI and emerging technologies Why Apply? Newly created role with genuine scope to grow High autonomy once established in the role Opportunity to shape how IT supports the wider business Stable organisation with long-term plans for improvement and efficiency To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: ? ? Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities. Benefits: Pension Healthcare